Xinhua Hotel Fairy Mountain Reviews

Response from Property: 尊敬的客人，感謝您選擇新華酒店並給予我們反饋。我們對您提到的衞生間異味問題深感歉意，這顯然影響了您的住宿體驗。我們已立即採取措施，對衞生間進行全面清潔和消毒，以確保衞生環境達到高標準。同時，我們正在優化空調系統，以提供更舒適的室內環境。我們非常重視每一位客人的意見，您的反饋將幫助我們持續改進。期待您的再次光臨，體驗我們改進後的服務。

Response from Property: 尊敬的客人，您好！感謝您如此用心的五星好評！看到您和家人住得舒心、玩得盡興，尤其是小朋友暢快玩雪的温馨場景，我們感到無比榮幸！仙女山新華酒店的初心正是為每位客人打造「高性價比的度假體驗」——✅ 坐擁絕佳雪景視野的寬敞客房✅ 驅車幾分鐘直達滑雪場&樹頂漫步的黃金位置✅ 酒店專屬的免費玩雪草坪您對「連住兩晚」的深度遊建議簡直太懂行了！✨仙女山的霧凇雲海、冰雪森林確實值得慢慢品味，期待您下次再來解鎖更多隱藏玩法！酒店會繼續打磨細節，願成為您每年雪季的老朋友~祝您和家人永遠保有這份冰雪奇緣的快樂回憶！

Response from Property: 尊敬的客人感謝您的好評，看了心裏美滋滋的呢~客人有問題我們會盡力想辦法解決，十分榮幸能夠切實幫助到您。酒店門口的草坪，有積雪時滑雪可棒了呢。北樓一共3層樓，沒有電梯，所以在這裏提醒一下以後入住的客人：行李很多要慎重選擇喲~

Response from Property: Dear guest, thank you for your high evaluation of our hotel room type, location, small library and service. We sincerely apologize for the poor dining experience caused by the air conditioning not being turned on in the restaurant. We have conveyed your feedback to the relevant departments and will make improvements immediately to ensure that similar situations will not occur again. We look forward to your visit again.

Response from Property: 尊敬的客人，首先為給您帶來如此不好的體驗深表歉意。對於房內陳設、衞生、隔音等問題，我們會盡快進行檢查和改進。關於您用餐後身體不適，而我們前台未能提供有效幫助，這確實是我們應急服務的欠缺之處。我們會重視這些問題，加強管理，提升酒店的各項服務水平，希望能得到您的諒解。

Response from Property: Hello! Thank you for choosing to stay and giving your review. There is indeed no shopping mall around, and it is indeed inconvenient to buy things. There are only 3 places around to buy small commodities: the self-service vending machine in the lobby on the first floor of the main building, the canteen on the first floor of the north building (3-5 minutes walk), and the canteen in the residential area (exit Gate 3) (12-15 minutes walk).

Response from Property: 尊敬的客人： 感謝您對我們酒店位置、停車場以及房型的認可。關於家庭套房一層缺少洗浴設施的問題，我們已經記錄下來並會考慮改進，希望下次能給您帶來更完美的入住體驗。再次感謝您的支持與反饋！

Response from Property: Dear guest: Thank you for choosing Xiannvshan Xinhua Hotel and sharing your valuable comments. Regarding facilities, our hotel will regularly maintain and update, and is committed to providing guests with a cost-effective experience at a reasonable price. We apologize for the hygiene issues. We will strengthen the management of room cleaning, improve standards, and ensure that items such as carpets and towels are clean and tidy. I am very happy that you are satisfied with our environment and hope you have fun playing nearby. Regarding breakfast, thank you for your recognition, we will continue to maintain and enrich the dishes. Looking forward to your visit again.

Response from Property: 感謝您對仙女山新華酒店的認可！看了您拍的照片，是晴天！仙女山冬季多雨霧，晴天數量較少，沒想到您一來就是晴天，也太棒了！歡迎您在春天的時候來看樹葉抽出新芽，在夏天的時候來看滿天繁星！

Response from Property: 尊敬的客人，看到您如此滿意我們的服務、位置以及早餐，我們感到非常開心。您對晚餐的高度評價是對我們餐飲團隊的極大鼓勵呢。很遺憾您來的時候沒有下雪，希望下次您再來的時候能看到美麗的雪景，再次享受我們的美食。期待您的再次光臨！

Response from Property: Dear guest: We are sorry for bringing you a bad experience. Regarding the air conditioning issue, we will make adjustments based on the actual situation, and then we will avoid affecting the heating needs of guests due to occupancy rate. We hope you can give us a chance to improve and have a better experience by visiting again. Thanks for your feedback!

Response from Property: Dear guest: First of all, we sincerely apologize for bringing you such a bad experience. 1. Regarding the lack of service staff and the attitude of the front desk. We have realized that the insufficient number of service staff has affected the quality of service. This is an area we need to improve. Regarding the arrogant attitude of front desk staff, we will strengthen staff training, improve service awareness and attitude, and ensure that every guest can feel respect and enthusiasm. 2. Paying the price difference when changing room types If paying the price difference causes you inconvenience, we will re-examine our room type pricing and room changing policies to avoid unreasonable charges from happening again. 3. Hygiene Conditions Hygiene is the top priority of the hotel. The hair and other hygiene issues you mentioned are inexcusable. We will strengthen cleaning management and increase supervision to ensure that the rooms are thoroughly clean and provide guests with a clean and comfortable living environment. 4. Water temperature and breakfast If the water is not hot and affects your bathing, it is because our facilities are not properly maintained. We will check the hot water supply system immediately. We will also pay attention to the breakfast situation, increase the type and quantity of food supply, and optimize the breakfast supply process so that guests can enjoy breakfast calmly. Once again, we deeply apologize for the inconvenience caused to you and hope you can give us a chance to improve.

Response from Property: Dear guest, we are very sorry for bringing you a bad experience. First of all, regarding the bathtub issue, it was the mistake of our staff. They did not provide you with a suitable room according to the description on Ctrip's page. This is a loophole in our management. We will communicate with Ctrip in a timely manner about the accuracy of the page display to avoid similar problems. The situation happened again. Secondly, there is a problem with the TV in the room, which really affects your stay experience. We will immediately arrange for staff to conduct a comprehensive inspection of all room facilities, especially the TV and its related power supplies and remote control equipment, to ensure that future guests will not encounter the same troubles. Thank you again for your feedback and we hope you can feel the improvements during your next stay.

Response from Property: 尊敬的客人： 非常感謝您給予我們酒店如此積極的評價！很高興您在入住期間感受到了房間空調帶來的温暖，室內停車庫也為您提供了便利。我們精心準備豐富的早餐品類能讓您滿意也很令人欣慰呢。酒店門口的大草坪能讓小孩盡情滑雪更是增添了樂趣。我們會繼續努力保持並提升服務品質。期待您的再次光臨！