Hotels near Plaza Santiago, Cholula de Rivadabia

The hotel is very good, at a good price, the detail sometimes is the communication of the details that occur, I asked for a room with 2 beds and they did not give me one, they gave a sofa bed that was not comfortable... In general the hotel is good

I stay at this hotel a couple of times and year and I do love their room, the location and the service but the food is horrible. When I first starting staying there the food was pretty good. As time has passed, the food has degraded. On my latest trip I ordered a Caesar salad and it was literally 4 pieces of lettuce, some parmesan cheese (not fresh) and glob of dressing. We had the chicken mole which wasn't bad and then ordered a side of fries which were not even cooked. We complained and they did credit the meal but it is such a shame that a great hotel can't seem to get the food right. We have had some friends stay there and they had the same food issues. It is still a good place to stay but eat elsewhere if you can.

We stayed at this Holiday Inn Express for 4 nights during a recent trip to Puebla. The hotel is clean, modern, and very affordable (with average nightly rate below 60USD when booking directly on IHG). The location is a bit outside from most touristic attractions in the historical center, but it seems to be in a safe an convenient neighborhood where walking and uber-ing are both easy. The room seems to be renovated in recent yeas and is well-appointed. We opted out for housekeeping during the whole stay, but when we called for extra toiletries they were delivered to the room pretty quickly. The breakfast was decent and was served by staff members instead of in a buffet style due to Covid. Also, everyone working in the hotel took Covid precautions seriously - all masked up and there are clear signs for social distancing and sanitizing gels everywhere. There is a workout room at the second floor, also a lap pool on the ground floor. With the amenities provided, I recommend this hotel should you have the chance to visit Puebla Mexico.

The problem was that I left at dawn and wanted to check out and there was no one at the reception, security or parking

I've stayed here several times as I've been coming to Puebla more and more for business. I was there 2 nights this week and the staff was great. I am a Hilton Diamond member and they had good Diamond recognition. They upgraded me to a corner Junior Suite (Room 734) which was great as you had a great view both directions. It was spacious, comfortable and had a desk to work on. The bed was ok and the it had working AC. Although, during the afternoon it really had to push to keep the room at the temperature I wanted. At night it always worked well. It seems like it just struggles when it's the hottest and sunniest during the day. That could be solved if you can open the windows but you can't. The only thing that wasn't working is the fridge. They really really should get them back working. I'm not sure if they don't because of COVID but the fridge didn't work at all. They had a working electronic safe which was convenient. Shower pressure worked well and lots of hot water. The internet speeds weren't that quick but it did work. It seems like they always improve the lobby area. They have a business center and now they have a Starbucks window right when you come in which is nice if you like those drinks. For my Diamond benefit they allow points or a continental breakfast. I choose the breakfast which was eggs anyway you wanted, toast, access to the fruit bar and the various juices and coffee or tea. You can pay 150 pesos more and upgrade to the full breakfast buffet. There is plenty of free parking in their secure parking lot. I requested a late 4 PM check-out as my flight left late but they said the latest I could stay was 2 PM as they needed the room. The front desk staff was polite. When I couldn't get something printed in their business center, they asked me to email it to them and they printed it out for me. On the night I flew in, I was very tired and didn't want to go out and they have room service from the restaurant below. The food is totally decent. They brought it up quickly and you can charge to your room.