Hotel Faranda Guayacanes, a Member of Radisson Individuals

Conveniently located near the bus terminal and surrounded by restaurants and a commercial center, the accommodation offers good breakfast options. Guests praise the comfortable beds, spacious rooms, and friendly, attentive staff.

I was quoted and ASTRONIMICAL rate for this two star property. They took advantage of the date but confirmed my reservation and took my credit card over three weeks before my arrival. The evening before my arrival, the Hotel's Front Desk sent me a "confirmation". About one hour afterwards, FARANDA Central Reservations advised me that they had overbooked the property. (16 hours before check in). They offered me a substitute property of a "better category" ("mejor categoría"). It turned out this was a lie. They offered a worse property and did not offer to pay for it even though it was their "mistake". Then my ordeal started. I called EVERY FARANDA number I could find, including 215-9000 and nobody answered that evening. Starting at 6am the next morning, I made more calls and nobody answered. Finally, the Hotel took a call and said that these mixups are usual and they could not do anything. Someone at the FARANDA Soloy took the call and showed empathy. At 8:30 am the day of my arrival I got a text message from FARANDA Reservations with the same ridiculous offer. I insisted that if they wanted to give me a substitute stay, they should pay for it. (I knew it was an inferior category). I said I did not expect that from Faranda and that it was not Radisson standard treatment. Finally, they said they would respect my reservation. I did get to talk to the Hotel's manager and she was empathic too. Upon arrival they stuck me with late check in (3pm) but I managed to get them to acommodate a bit earlier (215pm). The property is dated and needs a lot of work. The staff is fine. Breakfast is adequate. Had lunch waiting for my room and the food was acceptable but service very slow. The room is a mix of old and new. The owners need to invest some money if they want to save this property. The pool is open to day stays so it feels public. Overall limited maintenance and landscaping. Sorry for this review, but it is my honest opinion. They have serious problems.

Great hotel!