Guest User
September 17, 2024
1. I booked a deluxe double room, but when I arrived at the hotel, I was told that there were no deluxe double rooms. I was given an ordinary double room. The room had no outside windows and I asked the front desk to solve the problem. As a result, I paid more and booked a new balcony double room. Why are there no rooms available if I booked in advance?
2. There was no parking space when we arrived after 8 o'clock. The security guard led us to the parking lot opposite. They told us not to worry about the parking fee. They reported the license plate. If there was a parking fee, go to the front desk to get it. But when leaving the store, exit the parking lot. There is a fee, and there is a car behind the exit. I don’t have time to go to the front desk to get it, so I have to pay the parking fee myself.
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