Best Western Plus Angel Hotel

Lovely hotel, polite and friendly staff, ample parking, excellent location in the heart of town. Only negative is the stains on the bathroom walls that could easily be removed with a little more attention to detail and the cold tap hardly let out any water. Unfortunately there wasn't any real ale available whilst we were there thus stopping us from enjoying that facility.

Amazing and professional yet personable. We are booked up for another night in January.

Overall it was very good. The only disappointment was having to pay £7.50 extra to park for the night!

We used Best Western's 2 nights for the price of 1 deal and ended up with a really lovely and extremely large room in the hotel. We stayed in Laycock room. The room itself was a bit tired - the windows in particular need a bit of attention as the paintwork was flaky and the windows didn't fit 100%. As they are single glazed, it meant street noise was quite excessive at times as the room faces onto the front of the hotel. In particular, on the Sunday morning at about 1.30am, there was a delivery of some sort which resulted in the reversing alarm on a van, metal trolleys being banged and crashed about and all underneath our windows. The rear courtyard is lovely especially on a warm sunny day which we were fortunate to experience. There is also a pool available but we didn't use it. It looked nice though. Breakfast was good on both mornings. As vegans you can ask for vegan sausages to be cooked which was no hassle. You also need to ask for soya milk. There were no vegan margarines at all which was a bit of a shame but didn't spoil things. Nice hotel, very friendly staff (in particular the reception and bar staff) and I would recommend a stay here to anyone.

An expensive error ,beautiful building ,lacking in atmosphere,staff disinterested ,a feeling of being ignored in all aspects. Odorous dead flower displays in the foyer for 6 days ,magazine delivery left in the doorway for days before being taken in.Pigeons roosting on our bed room window ledge waking us at daybreak .The slow close on the landing fire door outside our room, not working ,resulting in the door banging shut repeated from 7am till early hours. All in all a disappointing holiday .

Nothing Best Western here Room was clean and bed was comfy however they placed us on the 3rd floor (no lifts), even after we placed our car in the car park, that we had parked in a disabled spot. Very noisy from other residents, very noisy for people leaving the car park. Blind on the only window was torn and jammed meaning the light came in at 0530hrs. No shower gel in the bathroom and reception couldn't care using the excuse "we were very busy last night" even after charging me £131.