Club Mahindra Mount Serene, Munnar

Disappointing as per club Mahindra standards. Cold staff with no resolutions to issues raised. This resort from the experience lowers the bar created by club Mahindra. We are a family of 6 with 2 room. Room toilet of 1030 is stinking of foul smell since time of check in but inspite of several complaints they couldn’t resolve the same or change the room. When heater was asked for in the night we were told that they are in short supply. After a threat of sharing the same on feed back we were provided a heater (it means that the resort is not equipped with enough heaters or the staff is merely lazy to serve). Being a member this review should be taken in the right spirit to improve the facilities. Just one or two spoons in our studio apartment. No glasses in the room or bathroom. After asking staff is saying they have to check if they have. Club Mahindra management should fix responsibility on the staff and hold the resort manager responsible for such lapses in customer experiences . We are travelling from Mumbai and may not come to this place again soon for the next 10 years but being part of the club Mahindra family we need to bring the issues to the management. The only cooperative staff we found till now was Longi in housekeeping who went out of his way to provide what he could. Travelling with family of 6 with kid’s in a resort we have membership of over a decade there is a minimum hospitality standard expected. Hope after this review the management takes a review of the resort management with surprise checks to sustain the club Mahindra image .

I had a very unpleasant experience at Club Mahindra Mount Serene. To start with, the chef in the breakfast area was making egg toast and dosa on the same tava without any hygiene separation. This is absolutely unacceptable, especially when my mother is a pure vegetarian. There was no consideration for dietary or religious sensitivities. The in-room dining service is another disaster. You have to call 15-20 times before someone answers, and even then, they often don’t follow through. You’re left hanging for hours, not knowing if your food is even coming. And when it finally does arrive, the order is incomplete almost every single time. No apologies, no follow-up, no accountability. The service overall is disorganized, inattentive, and far below what one expects from a Club Mahindra property. Definitely not worth the money or the stress. I won’t be recommending this to anyone.

Very good experience.. service is very good staff is very co-operative Esha, Rakhi and house keeper sabina all are very nice.i highly recommend club mahendra specially at munnar.thank you for A memorable tour special thanks to heena tours also..

Abhishek BK was really helpful and kind! The place is very pretty. Good rooms. Good people. Helpful people. Good food. Barbecue was the best. The breakfast was good too. Very nice spread. Very prompt response when called to the room too. Good service overall

The food at Mt.serene was so delicious.Ioved the sandwiches and herbal teas and pastas..Had an amazing time watching birds and monkeys,hills,valleys and gorgeous purple flowers.Each morning I would wake up to see monkies on my balcony. Mr Vineet,the manager was extremely professional and welcoming.we felt genuinely cared for throughout our visit.Highly recommended and looking forward to returning soon.So grateful to everyone. Pragya Singh

Everything was superb excellent hospitality food was excellent service was superb excellent service by chef ponraj mohan mindu sawant also by vishnu. V Arun abhishek and eesha hospitality by the entire team was the best appreciated