Toyoko Inn Chigasaki Shiyakusho

Was clean, and close proximity to train and shopping was good but such a late check in and early checkout is kinda lame.

The front desk service was extremely disappointing. Initially, I was asked to present my reservation, which I promptly did by showing the email confirmation. However, the staff member claimed that my name was not on the reservation. I double-checked and confirmed that my full name, exactly as it appears on my passport, was correctly listed. I even handed my phone to the staff member and pointed out my name, but he insisted it wasn't there. When I asked if he could read the alphabet, he affirmed that he could, yet he still failed to see my name. After this frustrating exchange, he simply directed me to a self-check-in machine. This raised the question: why was he asking for my name multiple times if everything could be done at a machine without any staff assistance? Furthermore, I was informed that I needed to remove my car from their parking lot because it was reserved exclusively for Japanese guests. I inquired as to why there was no prior information about this, especially considering the parking lot was small and difficult to access. His response was dismissive; he said he didn’t care and told me to find another parking option on my own. I ended up parking in a nearby lot, which was not cheap. To my surprise, when I left the hotel at 4:00 AM to head to my appointment with all my filming equipment, I noticed that the hotel parking had several open spaces available. While the hotel itself was clean and comfortable, the front desk service was truly subpar.