Áurea Casa Palacio Sagasta by Eurostars Hotel Company

Stayed for 2 nights recently in a junior suite . Couple of things that warrant a 2 star rating for me . 1. The lack of staff … stood at the door for 5 minutes waiting to get in when we arrived / the only staff member on duty was missing in action. 2 . We arrived at about 5pm … leftover pastries from breakfast were laid out for arriving guests … eh .. no thanks. If you’re going to welcome your guests then do it properly and not with 10 hours old pastry that have been sitting out since 7am . 3. Reception staff wearing Nike trainers with white soles and white Nike swoosh under their black uniform is not a great look . 4 & 5 are my 2 biggest concerns … 4 . We stayed in room 206 and there was a really foul smell from the mattress … at first we couldn’t figure out where the smell in the room was coming from and then I took one sniff of the mattress … it was disgusting and meant that we had really unpleasant nights sleep on night 2 (night 1 we were exhausted and had Aircon on so didn’t get the smell but by night 2 it was overwhelming) 5. Breakfast was appalling … pasties were either undercooked or overcooked , the cold food wasn’t chilled and the hot food selection … I think I stayed in a holiday inn in 2005 for 50 quid B&B and the cooked breakfast was better than the Áurea ! Also worth noting that it’s €25 per guest to use the leisure facilities.. this is a pure money making racket and leisure facilities should be free to use for paying guests in my opinion ! So whilst first impression of this hotel is good and it is an impressive building , once you get under the covers of it , it is very disappointing and I’m afraid I certainly wouldn’t be recommending it to anyone .