Guest User
October 5, 2023
The hotel is a beautiful building with outstanding views of Chicago and the Financial District. The hotel occupies the 40th floor of the building. There is an elevated train a block away. But as others have stated, finding the hotel and the parking is a challenge. I drove all the way around the block, and there are NO CLEARLY VISABLE signs identifying the hotel. The signs are not distinctive or well illuminated especially at night. Parking is below the building, you have to drive up to the closed rollup door, to active the sensor. Once you get your ticket and get inside, again there are NO signs for the hotel, except by a door that looks like a service entrance, that goes into a reserved parking area for tenants, not guests. I parked, took the wrong elevator, to the parking 1st level then and had to drag my three bags up some stairs. I found out that you'd need a special key card to open that service entrance looking door anyway. Then once inside the building lobby, security will advise you to take another elevator to the 39th floor. Then you have to transfer to another elevator to the 40th floor. Three different elevators to get the the hotel reception. There was no valet or luggage carts in the lower building lobby or bellhop. The hotel reception is run-down. The very friendly gentleman checked me in, but wearing a tee shirt. The rooms are very nice, very comfortable beds, although the bathroom storage doesn't have a shelves, but a large area under the sink. The shower is nice and large or can be used as a tub. The breakfast is just breads, cereals, yogurt and some fruit. There's no hard boiled egg or meats. The "high-speed Wi-Fi" isn't so high-speed in the rooms. The staff is friendly, but I'd recommend they have uniforms or a dress code for receptionists. The rooms are non-smoking, but our neighbors were having a wonderful **** party Friday night. It was quite strong stuff and the smell was in our room. The receptionist Ron brought some air freshener spray. I didn't care they using, but the rooms are non-smoking and there is a $250 cleanup fee, which I didn't want to be responsible for. The gym/pool is closed on the weekend, and is only open 6am-6pm. Again, the staff is very friendly and hospitable, the location isn't perfect, as you're close to the Magnificent Mile, but its a far walk or short taxi ride. I have to stress the hotel must get better signage for the hotel AND inside the building to mark how to get to the hotel.