Chicago Daily Rentals Hostel

I had a medical emergency and canceled 7am day off. I have proof as well. I booked with **********. ********* could not get a hold of property. I tried they said to call **********. I was asking for exception but neither ********** or the local hotel would help. This is very shady and unfair business practices. I worked for Hilton hotels for 10 years in the past and we would NEVER do this to a guest. VERY VERY SAD!

The owner was very unprofessional. Charged an additional 50.00 for a child in a twin bedroom claiming they would also use the same amenities as an adult with a shared bathroom space. When I asked to pay for only one-night owner was so nasty and would not allow me to get a refund for the additional night. For the prices charged at this guest house, you can stay in a regular hotel room with more amenities. Do not stay here.

My wife and I booked a room at the Villa Dubois Guest House for one night before we flew out of Midway for our honeymoon. We locked our room when we went to bed. When my wife woke up to use the bathroom an hour or so later, the door would not unlock. After trying for a few minutes, we texted the owners (because they don’t do phone calls for some reason), and they tried contacting people to come help. Called and texted the “emergency” phone number listed on the back of our room’s door, and the calls went straight to voicemail and the texts went unanswered. The owners told me to ”try the card thing to open the door. That's how our other guest was able to open the door by himself in our other guesthouse before.” In other words, this was not the first time someone has had issues with their locks. Credit card trick didn’t work. Texted the owners and told them to call a locksmith. They said they were “calling around already.” Frustrated, I called a locksmith myself, and had success one my first call. Not sure why the owners needed to “call around”. Informed the owner that I had booked a locksmith myself, they said “We will let the manager know. Send a copy of the receipt.” After waiting for the locksmith to get there and paying $575 out of our own pockets for the emergency service, we were finally able to get out of our room, about 3 hours after informing the owners we were stuck inside our room. We decided to leave for the airport at that time, much earlier than we needed, as we no longer felt comfortable or safe a the Villa Dubois. I sent the Villa Dubois Guest House an email with the receipt and a request to not only reimburse us for the locksmith but to also refund our stay. I still have not received an email back from them and text messages have gone unanswered. Not only was being locked inside of our room an annoyance and extreme inconvenience, but could have been tragic in the event of an emergency such as a fire in the building or if we had a medical emergency (injury, panic attack, heart attack, etc.). We are very lucky that the closest we were to an emergency was needing to use the bathroom very badly by the time the whole ordeal was done.