W Chicago - City Center

Location is fine. They have a bar in the ground floor. Room is quite big.

Food and drinks only available at limited times. Rooms are tiny for the price

First night, check in was nice, requested housekeeping as it was my husband's birthday and our plan was to come back after a long day, sit on the bed, eat pizza and watch football. Went to take out the pizza and the refrigerator did not work, the pizza was ruined. Called down and was told, oh there wasn't a note. I said there was no note and the fridge could have been locked. I called down and while disappointing, not the end of the world. Woke up the next day excited to take our tours. It was a long day and when we came back Came back our door was broken and open. I called down, explained, was put on hold for over 5 minutes. I hung up and followed up with the app. Finally someone responded. Was told someone would be up ASAP. Took an hour. Was then told housekeeping reported it but it was not escalated. Made it seem like no big deal. It is a BIG DEAL TO COME BACK TO A ROOM THAT IS OPEN in any place but especially downtown Chicago. I completed a review the hotel sent and 3 days later I have yet to get a response.

Extremely disappointed with this return stay after a period of many years. Expected Gold status might get us a room with some kind of a decent view for a two night stay, but unfortunately, I guessed wrong. Room was very small, rug in the room had bunched up in spots or had wires underneath, so it was definitely noticeable and actually hurt my bare feet to walk on. Of course this disappointing stay was topped off with unexpected charges that I now have to take my time to dispute (after I was told there were no charges at check-out). I would highly recommend the Hyatt Centric, a hotel right around the corner that we put other family members up at. Their room was so much nicer with a fantastic view (plus no overcharges)!

What a dissapointing experience. My wife and three year old stayed here last night, August 31 on the 9th floor, room 920. At 10:50 pm I went to the front desk to tell them there was a sound of furniture being dragged across the floor above us somewhere. Security came up to check it out, was in our room for a couple minutes, but the noise wasn’t happening then. He left to investigate and about 15 seconds later it started again, I ran into the hallway where I found the officer looking up at the ceiling and I said that’s the noise… he could hear it from the hallway a good distance from our room. He said, “I know Exactly what that is”… He didn’t tell me, but didn’t need to, I just wanted it to stop so my wife and daughter could sleep. Unfortunately, the noise never stopped, nobody followed up with us, and my wife and I had to take turns getting our daughter back to sleep the entire night since she would jump every time the noise would start. So, neither of us could sleep, the issue was never addressed or any show that we mattered to them, and all this at a price over $325 for the night. I expected so much better from this place. Overpriced, underperformed. Whether it was a furnace, a fan, pipes… don’t know and don’t care, this sound was noticeable 40 yards from our room by security, but continued all night. When my daughter woke up, she said who is making all that noise mommy? I liked this hotel when I stayed here previously, but this time it was bad enough that I created a gmail account just to review it.