Ruby Room

Do not stay at the ruby room. I contemplated leaving a review but as I revisited others who had terrible experiences and saw the replies from the staff at the ruby room stating that it’s hard to rectify issues when they’re not made aware in the moment.. well I’d like to state very clearly that the staff and management team of the Ruby Room were made abundantly aware in the moment of our issues during our stay and did nothing to make things right. After the hike up four floors of very steep stairs we were met with a lackluster room to say the least. It was frigid at about 50 degrees.. there were exposed wires where the smoke detector was meant to be, the door padlock was broken off exposing the batteries, the carpets were stained, the paint on the walls were chipped and the desk was still dirty with someone else’s makeup. Not to mention that the pitcher of water on the desk still had leftover water in it from the guest before us. At least that’s what I’m assuming considering there was no indication of it being fresh and clean for us? It was weird. The window sills had clearly not been dusted in a long time and the shower didn’t drain. The lights also flicker in the bathroom when you turn on the faucets. I let the Ruby Room know pretty immediately when we arrived that the room did not meet our expectations for cleanliness to which I received a text reply (text is the only way to contact anyone btw) that stated they had a temporary cleaning staff in because they are understaffed. I’m not sure there was anyone who cleaned that room… we were on vacation. I didn’t want this experience to ruin my trip so we went about our day only to find that when we returned to the room later in the afternoon our codes for the keypad no longer worked to get onto the 4th floor so we were stuck in the hallway locked out from all of our belongings. I text several times and called several times with no response until finally another guest ended up letting us in through the door. When I was finally able to get someone on the phone they suggested that perhaps I wasn’t competent enough to use the keypad. Totally downplayed my concerns and explained that all other 700 guests that day had no issues with the key pads. That’s right.. he said 700 guests. Now I’m not a rocket scientist but this is a small boutique building and there is no way that they host that many people on any given day. He also reassured me if we had issues there was another door entrance through the garden. Well just so you know they lock that gate so that was also a lie. The team at the Ruby Room did absolutely nothing to improve our stay. I will say that the next night we stayed in a different hotel, and had a much better time

Great location central on Division, awesome room, great value. Easy in/out, team was very attentive / present

My experience exceeded my expectations. I would rent again. Music and food all close. Pay attention to how the parking works.

We had dinner and attended a concert at the Aragon Theater. We explored the area around the property as well! Easy to find, rooms were clean and well appointed. Quiet location! A few flights of stairs, kitchen area on 3rd floor available too. Parking space was a definite plus. Communication was on point! It was fantastic!

Great location with lots of things to do nearby and great dining options. The rooms are in great shape and comfortable!

We thought this was a very cool place. Kind of modern meets classic. Everything was very clean and host was very responsive via text for anything needed.

This place is exactly as described and the pictures are accurate. John is a prompt communicative host. The housekeeping staff did a wonderful job and were very friendly. The area is safe and walkable with plenty to do. It’s a short ride to the city with public transportation nearby. There isn’t an elevator and the stairs to the 4th floor are steep but very doable. I’d definitely stay here again.

The room was very clean and the bed was very comfortable, I got great sleep. The furniture was really nice including the lamps, which had adjustable lighting. Great view from the windows. Only negative was the steep walk up from the ground floor.

Had an amazing experience at the Ruby Room, great location and great room. Will be coming back in the future!