Ohtancha
January 15, 2025
Booked a deluxe suite, paid in advance via Trip.com, when arrived, they gave me a normal room. When asked, they said it was an accident. The suite I booked was already occupied. Very confusing. But the deluxe room I got was okay, but not very tidy. When I entered the room, there was less than half a bottle of shower gel left. They gave me only a small bottle. There was only 10% of the toilet paper roll left. There was no new roll left. It was difficult for the staff to call. Even though the counter was not far from the room, when I walked out, there was no one there. There were only 2 parking spaces inside. The rest were parked on the side of the road. Breakfast was okay, not much or too little. It is actually a small boutique hotel that is nice to stay in, but the management and service were not okay at all. Even though the hotel refunded the difference in the room rate, I was already disappointed. One time is enough.
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