The Chiang Mai Old Town Reviews

I am not one to complain, but I had an unfortunate situation that was a severe security violation here. I had gone down for breakfast and had intentionally not taken our room key because my daughter had it and was still sleeping. When she didn’t come down for breakfast I asked the front desk for an extra key with my passport in hand. Instead, the staff at the other window (not the one I was speaking to) said “I can just let you in. What’s the room number again?” I said, “2308 - again” since I’d already told them the room number. So she proceeds to take me to my room to let me in. No big deal, right? Except she opens the room and lets me into room 2208, one floor below our room. It take me a while before I realize I am not in our room. My daughter is not there…there a black purse on the counter…someone is reading Catcher in the Rye. Suddenly I realize I am not in my room!! I can’t explain my embarrassment or humiliation at discovering that I’m violating someone else’s space. Luckily the occupants were not there, but can you imagine? I went to the desk and told them what had happened. They offered to let me into the correct room but I insisted on a duplicate key. It costs them nothing. If they had given me one like I’d asked in the first place, it never would have happened. So I won’t be staying here again. Compensation from the hotel = 0. Compensation from Trip (they were made aware) = 0. Very unsettling. But hey - I might get up to 60 trip coins for my honesty.

The service was very friendly. As soon as we got off the bus to the hotel, a receptionist came out to greet us. They also gave us coconut water to cool off and filled in the confirmation of check-in information~ After filling out the form, we had our next itinerary. They helped us deliver our luggage to the room. When we returned to the hotel, someone took us to the room and introduced the facilities in the room. The room is huge! And the sound is great! The surround effect is very good. You can continue to listen to music while taking a shower in the bathroom. The speakers in the bathroom and sofa area can be connected to different mobile devices ~