Holiday Inn Express Hotel & Suites Chestertown

Staff was great! I was surprised that the room had no easy chair, only the bed and the wooden breakfast chairs. The bathroom floor had been re-done with no effort made to level the floor around the drain-- leaving a round 1/2" hole in front of the sink.. The breakfast waffles were so tough they didn't cut with the cheap plastic knives. Location was great and parking was great...

We found the amenities here satisfactory. Bedding and bath okay, breakfast typical of a chain hotel, rooms comfortable. (A few minor annoyances – parking was in the back, difficult to use luggage cart to and from there; back door was hard to open; closet bar in our room too low for slacks or dress; ground floor window looked out on hotel driveway, we kept curtains drawn). Reason for our rating: After returning to the hotel late and tired, we got in bed, turned on the TV and no signal. The full Guide displayed but no channels worked. Call for maintenance, get up and get dressed, wait and hope they’re available late? Too tired. After trying various buttons on the remote with no luck we gave up. Tried it again next morning with same result. Reported it to the desk clerk when checking out. She said the manager would call us. No call the next day or the next. Called the hotel back, desk clerk remembered us and said manager would definitely call. We never received a call or phone message (and no missed calls on either phone.) After we described this in their requested feedback, the General Manager finally contacted us by email to say that they’d called twice and left a message (nothing on our phones) and that the TV was fine in the morning (not when we tried it). This is upsetting not because the TV didn’t work, but because management disputed and dismissed our complaint in this manner. When you pay for a service and don’t get it, you deserve a decent explanation if not compensation. This is customer service not worthy of the Choice/Comfort Inn franchise.

The good and the ok The staff were very accommodating and the breakfast was good. The place was clean and comfortable. There were ants in my room that seemingly came out of nowhere until it was too late.

Inside the building it was clean, quiet and nice. In the back parking lot, it was very dirty. The grounds surrounding the lot was littered with trash and debris. One person looked to be sleeping in his car. I did appreciate the very bright lighting in that lot. A small clean up of the back lot would make a big difference in first impressions!!

Check-in was quick & easy. The gentleman at the desk was wonderfully pleasant and very welcoming. Our room was clean and spacious. Beds were clean and comfortable.

clean and comfy