Quality Inn Chester - South Richmond

Awful experience, travelers be warned. I booked the hotel through super, showed up after midnight, and was given a room key that did not work. after 3 attempts with a new key, i had to enter the room with the night auditor. After using his master key, we entered into a filthy, uncleaned room. I explained that I would like my money back. He was very persuasive, assuring me that he had an upgraded room on the first floor. This is after midnight mind you, I had been on the road for hours. Hotel guests hanging out, smoking in the lobby, clearly did not have anywhere to be the next day... The new room was even worse. After checking under the headboard, I was greeted with coarse black hairs, dust and a scurrying insect. When I asked for my refund, I was told it would be unavilable because I booked through a third party. I was given the manager's information. I had to sleep at a rest stop about thirty minutes down the road. The whole ordeal took about an hour. I spend the next week or so attempting to contact the manager, and was given the runaround- "he isn't here now try back in a couple hours" "or try back in a couple days" Zero accountability. I urge you to consider sleeping in your car if you may be contemplating a room at this establishment. Third party apps may be tempting, but this experience taught me that you get what you pay for around Richmond. After another hour lost with the credit card companies, I am now out the 72 dollars my sleep at the rest stop wound up costing me. Honestly worth it for the lesson that these ghetto hotels are never worth it. If you see someone in a matching sweatsuit smoking a blunt after midnight outside the entrance to your hotel, don't expect much. Less bed bugs at the rest stop.

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