Four Points by Sheraton Richmond

Hotel was very nice. Staff was great. Great location to restaurants, gas stations

Four Points by Sheraton Richmond VA We stayed at this decent looking hotel in mid May. It didn’t look like the photos but the public areas were delightful to look at and well maintained, until you looked closely. There was shoddy painting around every corner and caulking where the edges of everything didn’t meet. The floors were littered with tiny debris, like the broom hadn’t been cleaned, ever. The “restaurant” was small yet cozy. It was also the source of my second compliant. The online menu was completely inaccurate. The food options listed online made the meals read like a gourmet dining experience. What we found was a poorly photocopied, 1 page menu of 9 items total. (I’ve added photos of various things, this menu included). My future son-in-law was most disappointed that the beer offerings listed were apparently 6 months out of date! The food tasted like it had all been frozen, microwaved and served on cold plates. Apparently, the head cook was sick so they were doing the best they could. Breakfast was supposed to be at 6:30 am but at 7:15 we were given the excuse that the cook was a no call-no show and they had to wait for the backup cook. The whole experience seemed like a huge “bait and switch” to our group. The bar had an extremely limited selection but the drinks they made were tasty. The beer selection, as mentioned before, was not what was listed online and the offerings were less than stellar. I can’t speak to the design of all the rooms, but the suite we had was spacious. While we were missing the reclining chair in our room that was on the photos, that didn’t matter nearly as much as the unfortunate bathroom layout. The shower was about 4 feet left to right by 24 inches deep with glass sliding doors. This gave about 24 inches for the toilet alcove next to it. The wife and I aren’t tiny, if you catch my meaning, so functionally using the toilet in a coffin was unpleasant. I removed the toilet paper dispenser from the wall to allow for a little extra room. The room AC unit was mounted under the window and the control was on the wall to the main room. Neither worked. The room was in control and we had no ability to control the temperature in any way. What the room wanted to be, it was so. All hail the will of the temperature gods. Appearance: 2 out of 5 Food: 1 out of 5 Value: 1 out of 5 Evaluation: rebrand as a Motel 6 so people can expect less.

Dogs barking all night

Great service

This particular hotel and staff doesn’t function properly together. They didn’t communicate the right information and marked me as a no show after I spoke with their staff on several occasions when I missed my flight the day of checkin. I spoke for 7 minutes to a front desk person regarding moving my days from May 7th to May 8th which she said that’s not a problem being that you missed your flight. After explaining to her I missed my flight due to TSA misplacing my shoe she confirmed that she will make of note of my new check in time and date. The next morning I called to confirm and they act like that had no idea what I was talking about then directed me to call ******* to have the dates moved because they can not. They I explained that the person ensured me that this was all taken care of. She said no they marked you as a no show but your reservation is still active and that you can call ******* and have them move your dates for you. Well ******* mentioned that the fact that the hotel marked you as a no show it activated the stay and that there is nothing ******* could do. The hotel said that they could give a refund due to the misunderstanding and ******* follow up with the report. Needless to say today I received and email that through several attempts from ******* the were unsuccessful in their attempts of communication with the hotel. Therefore they could not secure a refund for the two nights I paid , therefore leaving me without accommodations after my plane landed.

The front desk employees were super friendly from the time we entered and the time we left the hotel! The room was spotless and the beds were really comfortable. It was very convenient with Applebee's Restaurant a walk up the steps from the parking lot! We would definitely stay again.