Aloft Chesapeake

The pillow case and sheets had stains. The carpet in the room under the table hasn’t been vacuumed in a long time. The lobby sells like pool chlorine

This hotel has a great, laid-back feel. Staff was very friendly and the interior decoration was very colorful. Great choice of food items for purchase and the convenience of charging them to tour room was awesome! All this being said, the room itself was pleasant, but the sheets/duvet appeared to be for a queen bed and not a king. There was a large water spot over the shower, and the shower door leaked onto the floor through the thin rubber *****. Not enough toilet paper, crack in the ceiling plaster, and broken tile where the VERY HEAVY door between the shower are and vanity closes. These are small things when the overall stay was good, but if these things aren't brought to light they don't get fixed. Thank you for the great stay, overall, in room 301!!

Customer service was amazing. Young lady was knowledgeable of hotel and of the Marriott system as she was helpful with getting my account info correct even though I did not book directly through them. Hotel room was clean, bed comfortable. The fridge actually kept my drinks cold which is not always the case with these min-fridges in hotels. I thought the movie in the lobby would be loud but it wasn't. Booked last minute and no regrets. Would stay again if in the area. Close enough to everything but far enough to be off the main thoroughfare. Highly recommend this location.

My mom was thinking about moving to VA so we didn’t a week trip to visit some places. This hotel was ok. The hallways were really dark which is a little creepy but it was clean. The breakfast selection was minimal and expensive so we went out for breakfast. The room was small but clean and the pool was small but it wasn’t crowded on any day. Overall it’s an ok place for a last minute booking. Wouldn’t choose it again.

Great stay! Friendly staff at the front desk and bar. Personable, and courteous! ccomodated our needs and then some. Good food, cool vibe. And the bed and pillows were super comfy. Will be back for sure!

Worst hotel stay ever. Booked 2 rooms, paid $1500. This hotel is no way a 3-star one. It’s dirty everywhere. Furniture in the lobby are leather-like material, and they are very dirty, clearly rarely cleaned or wiped. We booked rooms with free breakfast and the table where we had to sit to wait and eat was dirty, we had to call someone to wipe it clean, and even then she didn’t do a good job. We stayed from Saturday to Wednesday and not one single time the housekeeper stepped foot in our rooms to clean, despite seeing a housekeeper roaming around the hallway with her cart. We were told full cleaning day was Tuesday and was asked if we wanted our room cleaned; we answered “yes” but the housekeeper never showed up, not even to replace towels and rags. We only had clean towels on the first night. The second day, housekeeper removed dirty towels from room, left them outside the door, and never came back to pick them up. When we returned to the room after a full day of activities, we were greeted by dirty towels by our door. We were told someone was coming to pick them up, that someone never showed. This happened again. We had to go to the front desk to get clean towels and toilet paper. Our trash accumulated and we had to take them out ourselves for fear of being charged extra for leaving the room dirty, even if their housekeeping service should be taking care of that. You never know. Room doesn’t come with an iron but a steamer that is very inconvenient to use. We are working on getting refunded for our stay as we didn’t receive anything for the amount we paid. I understand being short-staffed but to charge guests $1500 and no service except for a mediocre bed to sleep on… imagine having to get your own towels and toilet paper from the front desk. When we checked out, the front desk asked us about our stay. We told her all of this. She said she was sorry, and was visibly embarrassed. She said she would have done anything about it but we have to go through Priceline to make things right as we booked our stay on their site. Went through Priceline and were told to go back and contact the hotel as it is a hotel issue. A total rip-off.

Wifi is almost non existent in rooms on second floor farthest from elevator. Another guest confirmed as well. Room HVAC was so loud to the point had to turn off at night + constantly flashed "time to clean filter." Shower door has thin piece of broken plastic that doesnt hold door shut. Body wash/shampoo fixed bottles in shower were empty. Room was left with half roll toilet paper. Funky smell over all. 1 elevator broke, the other working one has a wet floor sign in it every day/all day. I stay in Marriott & Hilton properties often, skip this one.

Employees do not welcome you or smile at you. I was checking in and she never said hi or asked how my day was going. She gave me my key and said nothing. I had to ask if they have a gym, what are the hours. Where is the elevator?! It was my first time here. Room is a original. I’m not really sure why people give this place such a great review. There is nothing special about this place. I travel everywhere, so I bring laptop with me to watch movies on the tv. They block the entire back of the tv so you can’t connect an hdmi to it. Do not give in to the bright/colorful pictures they have on their website.

Stayed here during a quick trip to Chesapeake. Had a good experience. Meets expectations on: 1. Courteous front desk and staff - the front desk folks were very welcoming and friendly. Little things like going into the kitchen and getting me some fresh coffee (when the coffee in the lobby had run out), customizing my breakfast per dietary restrictions etc. made me feel at home. 2. Cleanliness - this is a typical aloft property with clean rooms and basic amenities. The property is well maintained 3. Good breakfast options - there’s a small kitchen in the lobby that offers a decent breakfast selection. Makes a huge difference in a relatively small place like Chesapeake. Could’ve given a five star if the elevators were cleaner and if the hotel had the requested room type (I got 2 queen bed room instead of a king)