Holiday Inn Express & Suites Chesapeake

The beds and pillows were very co

At breakfast, the staff starts vacuuming at 7:00 AM in the breakfast area and you cannot have a conversation with your group as you cannot talk over the vacuuming ! I asked the front desk if they could have them wait til breakfast hours were over to vacuum. They stopped for a few minutes and then started again. I will say that maid service is excellent - Rooms were made up early in the day and very clean ! There is NO Hot Tub at this property and the pool area had limited towels and was sub par.

Hotel was okay first and checking Us in rude not knowledgeable no hot tub that was on their website she said because of the room I got it didn't have one in it I showed her the website very defensive not pleasant

Beautiful Wonderful

Asked for a King Room and was assigned a queen double and told rooms were sold out. Once I showed my reservation, I was given a king Room. The toilet still had old piss on it. The sink was dirty, and the shower had bugs.

Made reservations, arrived at location and while checking in I noticed that the Fire Alarm Panel was displaying a "red light" on its systems panel. I found out "why" during our 4 night stay....the alarm sounded every night just before midnight!! Now, did the front desk notify us or advise as to this fact...."No!" and every time I came by when it sounded, all they did is apologize and explain that the problem was reported to the service panel company but no resolution..... and did they care....again, NO! Did they consider advising guest as they came in during each stay OR post sign advising customers that the 'Alarm' would continue to sound OR even offer a discount for the inconvenience of minimal sleep every single NIGHT....again, "NO". Their Front Desk Manager always tends to speak minimal English and even with the person trying to be helpful, it is also frustrating that her response to me when I asked "Why didn't you advise me of this condition upon check-in?" And her response was, "I have been off duty for several days and I wasn't told about this situation." Now that is interesting on 2 points....(1) She was the only one on duty that night during 'swing' shift so she had to know how to silence the panel "per the National Fire Code!!" (Side note: "Yes, I serviced and worked on Fire Panels in previous life.") (2) This repeated event clearly demonstrates what the leadership style and Customer Service acumen of their Management Team. Lastly, this panel was still in "alarm trouble" condition when we checked out on the 5th day!!! Next concern, I had a family member that stayed in the Disability Room adjacent to us during this stay and when taking a shower the water flowed out of the shower and in to the room because the drain was always clogged....Yes all four nights! When it was reported to Housekeeping, the lady was kind and apologized and explained that this room has been doing that for sometime. Are YOU kidding me! Yep, we had to always get extra towels and clean it up so that our family member wouldn't slip and fall! Lastly, the rooms were good for the stay as it relates to beds, HVAC, Lights, Carpet. Good location, parking is packed, more lighting needed around vehicles. Breakfast has always been very good along with the kitchen staff / housekeeping during our 3 stays. Good luck with your stay!