Delta Hotels Chesapeake Norfolk

This is a very average place to stay. I will start by saying the desk staff was efficient and pleasant. Our server at breakfast was great. The lobby area is clean and bright. Those are the highlights. The room was a bit dingy and looked in need of a refresher. The carpet was stained, the furniture beaten and the mattress a bit saggy. There were no usb ports which is unusual for a business hotel. A light fixture was broken. You get the picture.

The hotel was very nice, clean, and centrally located. Dillon, the night auditor, was fantastic! This is important because my initial contact with Dillon was during the night shift. He went above and beyond to ensure everything was perfect for my stay. He was incredibly helpful in sorting out my reservation and getting me checked in early. It made a huge difference to my trip, and their excellent customer service impressed me. Because of them, I'd choose to stay here again. A true asset to your team! Keep up the good work. The bar is set high.

First stay at a Delta Hotel. No issues with the room or service. This is fairly good location after getting off the Chesapeake Bay Bridge Tunnel. They have a little Bistro which looked good but we did not take advantage of it. Good restaraunts in the area. Would stay here again.

Would not recommend this hotel for families (anyone, really). Our experience here was a NIGHTMARE. Management is poorly trained and rude to customers as well as their own staff. I felt unsafe in the environment the managers created through their aggressive and threatening body language and verbal confrontations with hotel guests. It was an incredibly unpleasant and stressful weekend . Customers are not permitted in the lobby after 11pm; the manager sends them to their rooms. Yes, even adult guests. Expect to be clearly informed that the alternative will be eviction. How’s that for hospitality? On the second night of our stay there was a fire alarm. Again management demonstrated their poor training and interpersonal skills. It was clear they had no plan to support the safety of guests during the emergency. Manager Rob and Manager Joel were anything but calm and orderly, and instead screamed at guests streaming out of the lobby exit that they needed to get out of the way. No, I didn’t write this incorrectly. They were screaming for guests to get out of the way. Apparently no concern for whether guests were inside the building or not, or for keeping people safe. They even yelled at kids who had evacuated from the pool and were soaking wet, ordering them out into the 30 degree night with no towels. (A kind staff member later brought towels. Thank you, Stephanie). After the building was cleared by the fire department (false alarm) Manager Rob and Manager Joel then yelled at all guests who had returned to the lobby that the pool, bar and entire lobby was CLOSED for the night. All (PAYING!) guests were sent to our rooms at 9:45!!! Really there are so many other hotel options in the area that there is no reason to choose this one.

If traveling with family, do not book this hotel. The hotel smelled like **** and management's solution was spraying an entire can of air freshener into the elevator. The rooms are small, something dripped on me from the ceiling, and the pool area has a metal trashcan rusting in the corner and so there is rusty water on the ground where there are kids walking around barefoot. Coffee shop was never open. I guess I should not be surprised since management acted like their paying customers were an inconvenience and seemed like they had no idea what to do when their guests were trying to evacuate for a fire alarm. Not up to Marriott standards at all.

Do not stay here!!! They have no idea what they are doing. Avoid at all costs! **** smoking in the common areas all day long. Hotel security makes you feel uncomfortable all day and night. Beds are too small. Rooms are dirty. Bathrooms are dirty. Pool is dirty. Did not clean our rooms. Just stay away!!! Don’t waste your money.

This is a nice mid-range hotel, with attractive facilities and friendly staff. However, I was disappointed there was no eating establishment operating in the hotel during our stay. I gave the rating of "average" but would have certainly rated this facility as "very good," otherwise.