Polo Cherrapunjee Resort

The seven sister view from room balcony it's really fantastic. Room decoration was amazing by the housekeeping staff. Room was very clean and well hygiene maintained.all staffs are very polite and cooperative specially sekhar and sanjib.

We have visited the place after almost 8 years and it has upgraded so beautifully. We thoroughly enjoyed the stay. The views were stunning.. The food was delicious and the ambience was so wholesome. We enjoyed the live music with Bonfire. The young singer Sitalin was really talented. She kept us spellbound the entire evening with her melodious voice. And last but not the least...the star gazing was the show stopper. Waiting for the next trip here for sure.

The evening was so well spent, it was an amazing experience and it was mesmerising to hear the lovely voice of Sitalin. She really made the day very special. Overall the stay is very exotic and the place vibes brilliantly. Definitely recommending it

The hotel did not live up to our expectations. The lobby is small and has no ambience. The outside areas are also not well maintained. The fountain at the entry was not working and the resort lacks in greenery and ambience. There was no welcome drink and even though the front desk staff knew that it was our wedding anniversary, we were not even wished let alone any special treatment. They just pitched their paid services to celebrate our day. We had booked the Waterfall Deck Suite. The layout of the room is poor with no space to keep our stuff. The balcony feels cramped and small. The bed linen was dirty and so we asked for it to be changed. The housekeeping service was slow and dull. All the sheets they arrived with looked dirty and were crumpled and not ironed. Finally we had to settle with a somewhat clean but crumpled sheet and similar dull pillow covers. The service is slow and poor. For two days there were dirty glasses and trays lying in the corridor. The staff is only interested in selling their spices, condiments, books etc kept in the room. The High Tea which was complimentary was truly hopeless. There was lukewarm tea, some namkeen and dry sandwiches. No cookies even after request. The restaurant was a bit better with some attentive staff. The food was good which was the only saving grace. There is live music and a bonfire in the evenings at the restaurant. The Hotel asks for full payment beforehand, at the time of booking, but fails to provide good services for a comfortable stay.

Wonderful place. The location is brilliant overlooking a huge ravine with the seven sisters fall. Must be a glorious sight during the monsoon. Unfortunately in March the waterfalls had dried up. Great rooms and amenities. Room service is generally good. They, however, need to fix the maintenance of the appliances and electrical connections. Our TV refused to work and they were unable to fix it. One of the highlights of our stay was the live band in the restaurant where Sitalin enthalled us with some great Bollywood numbers. She is talented and I wish her a great career ahead.

Sitalin and Albert made our evening complete and had beautiful voices during the evenings. Would definite recommend everyone to spend atleast one night at Polo Orchid. The staff is very courteous and the property is beautiful. You are surely missing out if you aren't spending time here. 10/10 recommend