Stonebrook Lodge

Breakfast is average

The room was nice, but the bed was about the most uncomfortable I've had in decades. A thin foam pad on a board--no springs. If you forget something, expect it to be gone as soon as you leave. Triple check your room before you leave. No manager on site, if there's a problem.

The hotel is just along from the ****** on the other side of the road. It is approx 5 minute drive to the Main Street, the various places to eat and sights. The hotel reception staff were friendly and efficient. The hotel appeared very clean and it was a bit dated and tired in places. It was however good value for money, very clean and comfortable. The room had a king bed, aircon, a wet bar, Fridge and microwave. The room was on the darker side due to the dark furnishings and paint colours. It felt and looked a bit tired in places but it was clean and comfortable. The bathroom was Spotless and had a bath/shower, Soap bars, a shampoo/conditioner in one, body lotion, hand, bath towels and a flannel. Breakfast was included and had tea/coffee, waffle maker, yoghurt, potted fruit, bagels and muffins etc. Great to have this included. There was a pool outside, it looked really nice and clean, but we didn’t get to try it out.

I have stayed at this property before and been happy with it. On this trip, I had booked online for New Year’s Eve. But when I checked in I learned that I had accidentally booked my room at their Murphy location by mistake. Tanner at the front desk was AWESOME! While the Cherokee location was totally booked, he ensured I found a room elsewhere in Cherokee and called the Murphy location to cancel my booking there. Great customer service!

It’s my first time here, the reason I choose this place because it’s closer to the ******, and I see the price perfect for my budget, that why I decided to book here. We drove all the way from Dallas TX to here for our July 4th vacation. I was really like it here I was thinking to come back here for Labor Day, but then a problem come up it made me disappointed already. The first day we check-in the front desk two guy yeah they nice they talk to my husband about my husband car, and they ask me to sign my name, so I did sign. And I think that probably is agree them charge for the room amount that why I sign, but I 🤞🏻I didn’t hear anything about the policy all u hear they say about the car because they ask my husband what kind the car my husband have they say yeah that car nice blah blah ……. That all we just go to the room rest because it been long date driving. So we go in the room we rest little we getting ready to go ******, we go ****** till 4am in morning we came back to the room my husband we smoke vape, some how alarm on, and then the different lady in front desk come to up our room check she told us we can’t use vape, so she go turn off the alarm fill minute later she call up to our room she told us come down front desk because the policy is no smoking even using vape what no one told us about the vape, event that ok why the time we check in the room my husband did use the vape in the room and alarm not on till the time we back from ****** the alarm on, so is there alarm problem too. smok the cigarettes is the once should cost problem, vape is fruit flavor have 💨 too then why alarm was on the first why the second time on…and even that too it shouldn’t charge customer $250, so the lady in front desk told us about the policy, and we told no once told us about that, she say all employee there been require tell customer about policy I 🤞🏻 to god no one told us about the vape if anyone told us we will not be stupid and smoke vape in the room for alarm on and for the charge $250, so I go back to the room wait still morning check out and ask to talk to the property manger, the different lady in front told me leave the information to them she will tell manger call us, ok so mangers call me and I told her about the situation, but the way she talk to customer not nice at all, I told her about no one told us about no vape in the room and why the alarm was not on when the time we check in early why on after we come back, she say we got lucky *** because alarm was not on first time, so even not the smoke vape what if there 🔥 in the room early then alarm was not on so the customers get burn in there…? She say we got lucky alarm not on, and the policy no smoke cigarettes and vape. And I told her even that if front desk told customers about the policy then why on website didn’t say anything about policy too, she say they did have the policy on websit about no vape? I check the website I didn’t see anything about there policy if on there customer will saw and

Room was clean and comfortable. AC unit was very quiet. The bed was okay, medium soft, pillows way too soft, same as most hotels. Good location, ****** is across the street. Did not use the outdoor pool, it rained all week, but it looked clean, well maintained. No fitness center. Continental breakfast was very basic, you could make a waffle, everything else cold selection, cereal etc. Beautiful view of the mountains. Might stay here again, the limited continental breakfast is main negative for us.