Bay Mountain Inn Cherokee Smoky Mountains

Worst stay here yet. Hubby and I have been staying here for years and always enjoyed it. Convenient to town and all the activities. New owners or managers the last several years and it has gone down, down, DOWN! Checking in was horrible. The lady charged my credit card even after I told her that I had paid directly on the booking site. She assured me she had not but when I checked my credit card statement - there was the pre-authorization. She argued that the charge would fall off that night. It however did not fall off until after we actually returned home from vacation. She nor anyone else there understand how pre-authorizations on a credit card works and were unconcerned that they had my money tied up for my whole vacation. And their unconcern was their undoing in my mind and finalized the knowledge that this would be my last stay there. New and funky smell in the building this time. A/c made funny noises. Internet kicked me off constantly and was super annoying. Curtain was broken. Sink basin was broken. Breakfast was minimal. And the tv had primarily news and religion channels. Also - and I know this was out of their control - a Ryder truck ran into the awning around 5 am and was room moving and loud and scary.

Quiet area. Bed was comfortable and clean. Bathtub had some kind of cleaner in it that made it slick. Then it did not drain. It took a long time for the shower to warm but for 1 night it was ok. Breakfast was not worth it.

Very nice and nice staff

Great service, front desk was awesome, arrived late at night and was taken care of very promptly

It was clean and quiet , desk clerk was friendly ' Breakfast was good '

The proprietors are stellar!!