SpringHill Suites Cheraw

This being a newer hotel in the area, we thought it would be a nice, relaxing place to stay. It was a bit pricey so we were glad we only had to stay one night. The hotel is located beside the police department so it was annoying to get woken up during the night from the sirens. After going back to sleep we were again woken up at approximately 5:30am to a loud humming noise coming from the heat/air unit in our room. Which caused the heat not to blow any air at all, we turned the thermostat off but the unit continued with the humming noise. And it was extremely cold outside which caused our room to cool down almost immediately. Then the complimentary breakfast (which is paid for in the room rate) was horrible, not a wide selection of food to pick from and what was offered was not really ordinary breakfast food. The “scrambled” eggs were not completely cooked, they were so runny that water was standing in the bottom of the container they were sitting in! Then the batter for the fix-it-yourself waffles was so thick that it took, at least, 5 minutes to fill up the little 5oz cup so you weren’t able to fix a whole waffle especially if you wanted to eat before the rest of your food got cold. To say the least, we were not impressed with this hotel and unless it’s an emergency, like this stay was, we will not stay here again nor will we recommend Springfield Suites to family, friends, acquaintances or strangers. We would rather drive 45 minutes to an hour away to stay at a better hotel; one where the staff takes pride in their quality and service.

This hotel is a very nice hotel and I have stayed before in the past when visiting SC, this was my hotel of choice but….. when did stealing become ok? I had a reservation through Monday June 16th I informed the front desk manager that I would be departing early and she told me I would be charged an early checkout out fee. I went to the desk on Sunday to checkout and in fact was not checked out on Sunday but was checked out on Monday. I reviewed the confirmation information provided when I made the reservation and also confirmed with Marriott customer care that NO where on their website does it state there will be a fee for early check out (the hotel is responsible for what’s on the website usually not third party information) I have been trying to get in touch with management and to my surprise (not) they will not answer or get on the phone.

This place is great. Family of 5 stayed with plenty of room. Check in was great! Restaurant on site was great as well.

Service in breakfast area was great if I needed something she went and got it. She was very pleasant.

Rockingham Race sray Very nice place. Everything looks new.

Enjoyed our stay. The bed was like sleeping on a cloud. Clean room and the staff was amazing from the moment we walked in. Plan to stay again in June with more family.