Vienna InternationaI Hotel Chenzhou High-speed Railway West Station Reviews
Vienna InternationaI Hotel Chenzhou High-speed Railway West Station
Building 3 Huaheng Yijing, Xingcheng Road, Beihu District, Chenzhou, Hunan, ChinaView Hotel Details
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Vienna InternationaI Hotel Chenzhou High-speed Railway West Station Guest Reviews
4.7/5
Outstanding
843 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.7
Service4.6
Cleanliness4.7
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All reviews(843)
Positive reviews(831)
Reviews with photos/video(158)
Friendly front desk staff(244)
Easy to get around(116)
Close to train station(90)
Delicious breakfast(78)
Offers pick-up/drop-offs(61)
Well decorated(47)
Highly recommended(12)
Negative reviews(12)
sarayut
Superior Queen Room
Stayed in Sep 2024
Couples
4 review
4.7/5
Amazing
Posted on Oct 24, 2024
good hotel
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Superior 2-bed Room
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 14, 2024
The hotel is far from the city center, but very close to the high-speed rail station. Taking a taxi is also more convenient. The hotel has a robot, and takeaways can be delivered directly. The facilities are also complete. The hotel has a gym and laundry is free. The environment is nice and comfortable, and there are treadmills. , spinning bikes are all equipped. There is a small restaurant opposite the hotel, and there is also a street in the direction of the high-speed rail station. There are fruit shops and places to eat. The hotel is in a good location and the service from Xiao Guo at the front desk is very enthusiastic! The room was clean and tidy, the mattress was very comfortable and I slept well. The interior decoration of the hotel is simple and elegant, and the color matching is very comfortable. I was very satisfied with my stay this time. I met the front desk who was very enthusiastic and helped arrange an extension during the period. The service was very good and very Fast, very timely.
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6/7
Response from Property: We are honored by your positive feedback! Thank you for your support and recognition of all aspects of the hotel. Everything we do is to give every guest a wonderful experience. We are really touched by your affirmation and wish you a happy life and all the best.
Guest User
Superior 2-bed Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 29, 2024
The hotel overall is very good and the environment is very nice. The lobby is spacious and bright, and the automatic curtains in the room are very good at blocking out light. There are many parking lots and it is very convenient. You don’t have to squeeze in with others when parking, and you are afraid that your car will be hung up. There is no charge and parking is free. Go to the front desk to scan the code and get out. , very convenient, equipped with a laundry room and a gym. The air conditioner can be turned on without plugging in. You don't have to worry about the room being hot when you go out and take the card with you. Children also have free breakfast. The service of Xiao Chen at the front desk is also very good. Check-in and check-out are very fast. The hotel lobby is equipped with vending machines and robots. You can scan the code to purchase directly from the room, and the robot will deliver it to you. If you order takeout, you can have the robot deliver it to you. It is very convenient.
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Response from Property: We are honored by your positive feedback! Thank you for your support and recognition of all aspects of the hotel. Everything we do is to give every guest a wonderful experience. We are really touched by your affirmation and wish you a happy life and all the best~
Guest User
Superior 2-bed Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 25, 2024
This hotel has a very good location. Although it is close to the high-speed rail station and bus station, there is no noise from the high-speed rail arriving at the station. The transportation is very convenient and taxis are very fast. Very suitable for travel and business trips. The hotel also provides free pick-up and drop-off from high-speed rail stations and airports, which is very satisfying, but you must make a reservation two hours in advance. The room is spacious and bright, the bed is comfortable, the decoration style is very fashionable and the facilities are new. The Internet speed is very fast and it is equipped with a free charger. Xiao Chen at the front desk was very helpful and enthusiastic, and provided us with a very good check-in experience. If you need anything, call the front desk and they will respond quickly. The hotel facilities and equipment are very complete and luxurious, including parking lots, laundry rooms, gyms, office areas, breakfast rooms, and everything you need. It is your first time to travel to Chenzhou, and you can experience it if you are on a business trip. recommend
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Response from Property: Dear guests: Hello! Thank you for staying and sharing. Through your description, you can feel the comfort this trip has brought to you. This is what our hotel staff has always been pursuing. We will continue to work hard and make progress, and look forward to your next visit!
Yaoyaozailushang
Superior 2-bed Room
Stayed in May 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Jul 1, 2024
It is very convenient to the high-speed rail Chenzhou West Station. If you arrive at night, you can rest here and go to the city the next day. But this is not a sloppy side hotel. The room is clean, the hotel looks grand, and the bed is comfortable to sleep on.
The hotel is picked up from the high-speed rail station, but taking a taxi is actually very convenient, and the starting price is very fast. There are not many types of breakfast, including steamed buns, noodles, eggs, fried noodles, etc.
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Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! We are very happy to bring you a wonderful time. Your appreciation is a great encouragement to the hotel and a driving force for us to move forward. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to seeing you again. Wish you all the best with your visit
Guest User
Deluxe Queen Room
Stayed in May 2024
Couples
11 review
5.0/5
Outstanding
Posted on Jun 23, 2024
It’s my first time to stay here. I’m here specifically for traveling. Hahaha, the hotel is pretty good. The service is good. The room is clean. I live in a high-rise area and have a better view. The room is quite large, the scenery is good, the view is great, and the linen is clean. Odor! It was pretty quiet when I slept at night. I wore earplugs everywhere, so I slept well until dawn. The corridor feels a little bit old, but it is clean and tidy: the hotel environment is clean and tidy, and there is Crescent Mountain Park nearby, which is suitable for taking a walk after meals. Daily cleaning service keeps the room tidy and comfortable. The most satisfying thing is that there is a washing machine and dryer on the third floor, which can wash clothes. In summer, there will be no stinky clothes piled up there. I am satisfied. Will book here again next time I come back. The service from Xiao Guo at the front desk was also very good. It was a very happy trip.
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Response from Property: Dear guests: Hello! Thank you for staying and sharing. Through your description, you can feel the comfort this trip has brought to you. This is what our hotel staff has always been pursuing. We will continue to work hard and make progress, and look forward to your next visit!
zzzzzzzzzzzz,
Deluxe Queen Room
Stayed in Dec 2023
Business travelers
94 review
1.0/5
Posted on Jan 24, 2024
The front desk is 348, the platform is 346. There is no breakfast, and the room type is not suitable. I really know how to play.
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Response from Property: Dear guest, we are deeply sorry for bringing you a bad experience. Since the channel prices are related to your own membership level, the discounts are also different. For a better stay next time, you can contact us in advance, thank you.
Guest User
Deluxe Queen Room
Stayed in Sep 2023
Family
7 review
2.0/5
Posted on Oct 5, 2023
Facilities: New hotel, looks good on the surface. Some problems: The air conditioner in the room has a peculiar smell, and the toilet makes people extremely speechless. It is really of rubbish quality, a pseudo-smart toilet that completely eliminates all useful functions! The hot water was poor when we first checked in, but it was adjusted later. However, the water in the shower was blocked again the next day, and the room phone was broken. It kept ringing without unplugging the phone cord. The elevator buttons are crooked!
Hygiene: The most disappointing thing is that the cleaning ladies in this hotel are busy from morning to midnight, but my room is basically not cleaned every day! The missing toilet paper and disposable supplies on the third day were thrown directly on the table without even bothering to put them in their place! The towel for the foot rest was not taken away if it was dirty on the first day. Later, I was prompted to take it away, but no new one was ever given! The room had definitely not been cleaned. We borrowed her mop to drag out a pile of dust on the bathroom floor in front of her! Auntie also said to give you two bottles of water, or wrap a tissue for you. I was really speechless!
Service: The front desk service is more enthusiastic and the service response is faster! Basically, most of the points are given to the front desk!
The breakfast was as expected, and it was within the acceptable range. There were relatively few items but it wasn’t unpalatable! I went there around 9 o'clock on the first day and it was basically empty!
It was my first time to stay in Vienna, and I saw that Ctrip’s Four Diamond hotel was newly opened. Hey, you really get what you pay for!
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Response from Property: Dear guest, thank you for your choice to stay and your feedback. We apologize for the unpleasant experience we have caused you. Your suggestions are very important and we have reported them to the housekeeping department and made improvements immediately and have become a case in our training courses. We will strengthen staff training and supervision in the future and believe that our colleagues will be more meticulous in serving guests in the future. Once again, we apologize for your dissatisfaction and look forward to your next stay to experience our better service.