Let me talk about the advantages first: the hotel style is similar to Sheraton, the room color is pink, personally like it, the room toiletries, the drink area has a texture, and the space is spacious enough.
The service quality of the entire hotel team is extremely poor! I don't feel the service with the hardware. From the manager to the waiter, the quality of the private homestay or express hotel is not as good.
1. From the moment you walk into the lobby, the temperature is higher than the outside. After arriving in the two rooms, the air conditioner cannot cool down for a long time. After playing in the front hall for more than an hour, you will return to the room. The air conditioner temperature has been adjusted to the lowest, and it is still hotter than the balcony. For five Cantonese, it is already clear that it will be too hot to sleep at night. So asked to check the air conditioner, the whole process waited for another hour, came a waiter said that the result of their test was that the hotel air conditioner was no problem, the manager asked him to take us to see another room, this time is already 10:30 in the evening, the elderly children are very tired. I am very angry and asked them why they can't solve the air conditioning and cooling problem, why can't they give us a solution to rest for more than an hour? For example, changing the quiet facing room so that we can sleep with the window open? The waiter went to call the manager again, and waited for more than ten minutes. A female manager came late, and the result was still leading us to another room on the second floor of the same floor. The lawn was outside the balcony.
2. Because it was dark when I checked in, I used Trip.com Diamond Rights to upgrade the room type. The front desk said that it had been upgraded to a lake view room. The next day, I found that the balcony was facing the entrance of the lobby. There was no so-called lake view in the middle of the mountain.
3. The breakfast has a large flow of people, the restaurant seems to have a good environment, but there are few types of food, fruit quality control as shown in the picture, moldy and hairy oranges.
What happened during the above check-in process, Trip.com actively assisted me in communicating with the hotel throughout the whole process. The PR ability and problem solving ability are much stronger than the hotel team. They helped me solve the problem in the shortest time. I sincerely apologize and said that I will reassess the hotel standard. Because after all, the hotel is the second place on the Trip.com luxury list, after Hilton!
The next day, a male manager named Luo called me and said coldly that I gave me a souvenir when I checked out. I asked him why he sent me a souvenir? This is only the beginning of sorting out and explaining the original incident...
Such a team is really not worthy of this hardware standard hotel. If you don't pay attention to it and don't retrain, in the era of such a wide range of services in the hotel, I don't think you can run it smoothly.
Thanks to Trip.com for the protection and active assistance of consumers, I will still choose trust in the future.