Guest User
February 7, 2025
Advantages: Very close to the subway entrance. It takes 2 minutes to get to the subway station after going downstairs. There is a residential area behind it. There are many restaurants around and breakfast is very convenient.
Needs to be improved: 1. The room is very difficult to find. Some rooms have no elevators and need to climb small stairs. The corridor is narrow and dim, which is terrible at night. 2. The electric water heater in the double room is too small and it is very cold to take a shower. I almost got sick from freezing. Finally, I discussed with the customer service to borrow the employee's shower area. 3. The facilities are old, the turning bed creaks, and the tables, chairs and benches are not matched at all. It feels like they are all furniture bought from the second-hand flea market.
The customer service attitude is very good. The problem of the water being small and cold and unable to take a shower was quickly solved. In order to express their apology, they promised to compensate us and upgrade to a suite for free. But the customer service was very vague and did not directly explain that the upgrade would only be given for one day, so we were forced to move into the original room the next day. But to be honest, the situation of the suite is also very worrying. There is a hole in the room leading to the stairwell, and the sound of going up and down the stairs can be heard clearly in the middle of the night. The furniture in the room is mainly black, which makes people feel uncomfortable. The more competitive, the more we need to improve the quality and service quality. Tourism accommodation is a consumer market. If you just rely on cost saving, the operating efficiency will definitely be worse. I sincerely hope that the boss can accept and improve it!
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