Guest User
January 13, 2025
I had a good impression of this hotel and stayed there many times, but this time the experience was very bad. First of all, the check-in time is 14:00. I received a call on the way to the hotel, asking how long I would arrive. I told them that I would arrive in 30-40 minutes, and asked them to turn on the air conditioner for me in advance, and the front desk agreed. But when I arrived at the hotel at 3:10 (approximately), the front desk told me that I could not check in because the previous guest stayed until 3:30, and it would take another 30 minutes to clean after the guest checked out. I asked the front desk, the check-out time of the hotel is 12:00, what is the basis for the previous customer to stay? Why didn't you negotiate with me and get my consent? And when I called me at noon to ask about the arrival time, they didn't take the initiative to inform me and ask for my opinion. This check-in experience is extremely poor. I feel that the hotel service is completely offline, and they don't respect my feelings at all, and lack the spirit of contract.
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