Anonymous User
May 23, 2025
A hotel that completely exceeds the standards of DoubleTree, more than enough to be called Hilton! It is by the Xinglong Lake, with a nice view and quiet, suitable for weekend trips
The check-in experience is great! The first time I stayed in your hotel, I met Cordelia at the front desk. I was impressed by her professionalism and enthusiasm! When checking in, she patiently answered all questions, and took the initiative to recommend nearby food and transportation routes. She even noticed that my flight was earlier and specially coordinated a room for early check-in. Her smile is particularly contagious. Every time she passes by the front desk, she will greet you warmly. The lakeside may have a high vegetation coverage rate, so it is easy to attract mosquitoes. She actively reminds the location of the mosquito repellent in the room, and the details of the service are perfect!
I needed an extra set of toiletries late at night, and they responded quickly and delivered them to the room. This unexpected care made me feel very caring. Having such excellent front desk staff is definitely a valuable asset of the hotel! I will definitely choose here again on my next trip, because Cordelia makes me feel as comfortable as home.
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