Central Studios 87 Tennyson Road

Terrible service Took long to get check in code. Had to stay outside for awhile. Then the WiFi wasn’t working and it didn’t get fixed till I left. Even the toilet was broken. You’ll call they’ll take forever to answer and still won’t fix the problem. No accountability. Nothing.

Good stay It was a very nice experience, clean property and well tidied room

As a woman alone this is not a safe space to stay in. The place is in the middle of a rough council estate opposite 2 shops that have people in and out all the time, so with the front door is open all the time even when I shut it someone then came in and left it open. Anyone can walk in to the house. There are no caneras, a man knocked on my door after I was there 20 mins asking me to go for a drink snd did I need company, as he saw I came alone. The shared toilet was between me and another man, in a little corridor with no one else, anything could have happened to me. The toilet was filthy and I was so desperate to use it, I had to clean it gagging and heaving. I called company and asked for a refund so I could go somewhere else, although polite there was nothing they would do. I stayed 30 mins and felt so unsafe I had to leave, due to £100 deposit being took out and no refund I had to borrow money to book somewhere else. I am not normally scared so for me to say I felt unsafe then please believe me I was. I have emailed the company but no response so customer service is terrible too.

Shocking experience 1st room was nearly unbearable to breed, the smell of tobacco was that strong and impregnated. Could at least breed on my 2nd room. Mattress was very uncomfortable- felt ****** in by a sponge. Room service were in during the day - left me a towel on top of the bed but never made the bed. First time is came back to a room where the bed was left untouched by room service.

I just needed a room for the night due to work in the area the following day. For the price, I wasn't expecting much, but was pleasantly surprised. The room (small apartment with shared toilet) had everything you need (fridge microwave, shower) and probably,d again surprisingly, a very comfy memory foam mattress. All was clean and directly opposite shops and a very good Indian restaurant. Parking, although road side, was ample. Would stay again.

Had good kitchen facilities. Not far from station. Cheltenham is a lovely town. Good parks. Film festival.