Ilixir Apartments by Ready Set Host

The title says "apartment hotel". After arriving at the site, I found that there was no one at the front desk. There was a sign saying "Contact Tony". I called Tony. Tony asked me if it was Air BnB. I said no, I booked it from a Chinese platform. Then Tony called the hotel and learned that the hotel had been contacting my Chinese phone number because I had to fill out a form to check in. How could I receive a call when I turned off my phone all the way on the road? It was already 3pm when I arrived at the hotel. Australia usually gets off work at 5pm. Most hotels check in at 3pm. Of course, the hotel has a 24-hour 🈶 front desk. The problem is: this is not a hotel front desk at all, this is homestay management. After Tony told me to fill out the form, I was confused. I didn't answer the phone call. I asked Tony if you can give me his phone number? Tony said no 😭 Melbourne was stormy at this time ⛈️ I was taking care of two children Tony told me to contact the platform. I opened Ctrip and found that Ctrip sent me a message at 11 o'clock, saying that the hotel called me and the message contained the hotel's phone number. I called it quickly. The other party sent me a form. Check-in and deposit. High energy ahead👏👏👏 ‼ ️‼ ️‼ ️The deposit is $1000 and the deposit can only be refunded to an Australian bank account. The deposit for all hotels in Europe, the United States, Australia and Singapore is $100. I don't know why they charge $1000, and because there is no front desk, you don't swipe a card, but enter the bank card information in the link they sent. Since you can pay by entering any card information, why can it only be refunded to an Australian account? What about overseas tourists who don't have an Australian account! Isn't the money refunded? 😅 I wonder what domestic tourists should do? How to refund the deposit? There is not even a shadow of a person I will tell you some of my background. I have been in Australia for 15 years and am preparing to move to Melbourne. The new house is near this apartment. I have children, otherwise I would not live in a hotel apartment. This 2-bedroom apartment with children is slightly larger than a hotel. As a result, this is a homestay management. Can it be called hotel management? Some small things during the stay👏👏👏 After staying for 2 days, I found that the dishwasher capsules and garbage bags were not enough I stayed for 5 nights in total I sent an email to the other party and asked if they could make up for it The other party replied that the things they put in were for demonstration, and if they were not enough, I needed to buy them myself Okay, it's a serviced apartment😬 Check-out requires cleaning, and all items are returned to their places, including pots and pans. If they are not cleaned up, there will be an additional cleaning fee, and the deposit will be deducted Okay, it's a serviced apartment😬 They actually asked guests to clean the room themselves😅 Do they want to avoid hiring a cleaner😅 The key was taken from the combination lock, and the garage key could not be found at first I told Ctrip about the above situation in the middle. Ctrip gave a 200 yuan coupon and said it would report to the product department Everyone, it depends on your travel purpose!