Guest User
January 31, 2023
17 family members booked this hotel for January 2023 beginning of August. Yesterday a few got notifications of the booking being cancelled. My husband went to the hotel, the car park had about 20 young kids playing cricket and there were other people repairing push bikes etc. He asked about the cancellation and was told it was due to the hotel now having ‘Long term guests my husband said refuges then, judging by the car park ’. This was not denied by the receptionist. This would not be a problem to us albeit an inconvenience rebooking another hotel. The problem is when I phoned this morning and asked the receptionist, what I was told was far from truthful. She told me the bookings had been cancelled due to over running building work, when I mentioned the conversation my husband had the previous evening, she completely denied that they had long term guests and it was just because of the building work. I could clearly hear many people in the background, including a child crying loudly, when I enquired about this I was told what I could hear was her manager talking to the maintenance man, I asked if the maintenance man was a child, she completely denied there were any children , as she said ‘in her reception’. I said I know what a child crying sounds like and you clearly have a child in your reception. The receptionist continued to deny there was anyone staying at the hotel and it was and I quote ‘cancelled due to over running drilling works. With this level of lies, how can you trust this sort of hotel chain. Tell the truth for goodness sake, you may have something going on, we know you have bricks outside and a cover on the front of your building, but don’t blatantly lie to people. Do yourself a favour if you are looking to book the premier Inn is much cheaper and closer to town and at least you won’t be cancelled or lied too.