Premier Inn Chelmsford (Boreham)

The parking was very easy and free. The Receptionist was very friendly and efficient. We had a carpark facing room which was quieter than the main road side. Comfy bed. Good bathroom facilities.

We chose this hotel because of its close proximity to London. The reception staff were very helpful and welcoming. The rooms were clean and comfortable however, what made this stay special was the very friendly restaurant staff at breakfast the following morning. The chef was working very hard, and the two ladies who were attending to guests and clearing tables were very amenable and approachable. In particular Jasmine who was lovely. When she found out it was our daughter's birthday she brought a little bag of goodies for her which was much appreciated. Well done Premier Inn for employing such wonderful staff!

Room advertised as having aircon but was very poor even on the highest setting. Temperate was 28 degrees. Didn’t sleep at all and couldn’t be moved as hotel was full. Shouldn’t advertise aircon as a feature when it clearly doesn’t work. Asked about a refund, was given a card and told to “fill in a form” nice of them to pass this onto the customer when they should have dealt with it there and then. I always thought premiere inn was a cut above the budget hotels, but I think the quality is slipping. Room had a strange smell, old smoke, just a very poor experience. Won’t stay again.