Chelmsford City Centre

Very nice place and the customer was very helpful, everyone was good

Stayed at the Premier Inn for one night,the room was nice,bed very comfortable,had a light snack in the restaurant which was good,the only complaint was that the bathroom had no heating and as it is winter,felt quite cold when having a shower,otherwise happy with my stay.

Stayed in one of their Premier Plus rooms. Have stayed here before in a regular room and in a Plus room and both types of rooms in various offer Premier Inns many times over the years. In many ways it was what you expect from a Premier Inn, very comfy bed, decent in bath shower (larger "rainfall" head in the Plus room), decent TV and being a Plus room it seemed fairly newly renovated and relatively fresh compared to standard rooms. Location is right be the train station but no parking. 5 minute walk into the town centre. I did have some issues though, affecting the "Plus" experience and premium cost. The checkout desk is gone, replaced by touch screens whereby you can program your own key for each guest booked. Quite handy, but not welcoming. Also, as part of the Plus cost is free "Ultimate" Wifi upgrade for your stay, which you need a password voucher for. This is supposed to be provided as part of the check in and printed on the receipt from what I have read from Premier Inn's website, but it wasn't and suspect it is a feature of the check in system and not a one off. I had to go down from the room to the bar staff who were busy serving other guests with issues checking in and customers at the bar. Also, another additional facility of a Plus room is "upgraded refreshments" which equates to a bottle of water each in the room fridge per my experience and their website. There were no bottles of water in the room on this occasion. While at the bar, I asked about this also and the staff member said "We didn't get any delivered". No apology or offer of an alternative which wasn't good service in my opinion. I did note however that the vending machine in the lobby must have had a delivery at least, because they were charging £2.70 per bottle of water from there. We bought bottles from a local shop while we were in town instead. Baylis & Harding toiletries, pump bottles on the wall in bath/shower, but the bottles seemed to have had a bashing as it was hard work to get anything out of them. Very nice toiletries once they started pumping though. The room does come with a coffee machine, which was okay but the coffee wasn't great tasting but drinkable and also had a lot of residue in the bottom of the cup by the time you got there, not sure if it is a problem with the machine or the pods. All being all, if I hadn't paid for a Plus room it would have been a typical satisfactory Premier Inn stay. However due to the above issues, completing negating the benefits of having a Plus room and poor service, it certainly didn't warrant the extra cost. Therefore I certainly wouldn't recommend or be booking a Plus room here again and will look for alternative accommodation next time I'm in the area.

Check in is self serve. Huge queues and chaos. Poor staff are split between providing unsatisfactory bar service, unsatisfactory check in and unsatisfactory customer service. Add to the confusion of booking through an agent, or any kind of special room request for the less abled, you really would be better off staying elsewhere or driving home. Come on Premier in. A hotel without a reception is like a meal without food. What on earth were you thinking?!

We have stayed here multiple times for an extended stay coming in from Florida to see family. We can’t thank Guilio, Chantel and all the staff there for their kind hospitality and warm welcome. It’s like home from home and it means the world to me and my family. The newly refurbished bar area is a great addition and the vibe is inviting and nice to have a drink after being out all day.