Chelmsford City Centre

Very nice place and the customer was very helpful, everyone was good

Room not ready on arrival. Corridors overheated with a nasty smell. Room also smelt bad - not helped by shower curtain that was extremely musty. Didn’t feel inclined to use the bath. Skirting boards in bathroom broken and dirty. Very poor tea/coffee selection. No biscuits. Poor sound proofing. It was like a herd of elephants was staying in the room above us. Extremely disappointed as previous Premier Inn stays have been good. Will not return.

I wanted to try a mattress as I am considering buying one from premier inn. I found the hotel to be very good, with helpful staff, a great breakfast and yes, a very comfortable bed. Mattress ordered. I found the location to be very convenient to the railway station.

Overall the staffing was shocking. When I got there I couldn't use the self sign-in so had to ask a member of staff. They do not have a reception. Then there was a issue with adding the meal deal on, finally got there and went to the room to find it was in a pretty poor condition with mould on the ceiling of the bathroom. Then dinner came and we waiting a long while for food, ate our meal and still waiting for our drinks. The next day breakfast was lovely, I went back at 2-3pm and the lady refused me to use the toilet as it was not open to the public, I explained that I had stayed the night so she let me in. Then I asked for the deal for ultimate wifi, sweet treat and unlimited tea or coffee. The member of staff did not know what this was when I asked for it, and had to ask the manager. He was not available, so I asked again if I could have it and the member of staff told me the wifi was already free and then gave me a cup of tea. Which is not what I asked for. While sat at reception I noticed a lot of issues regarding a lack of staff and customer complaints.

Very good. Helpful, friendly staff. Comfortable ( if a bit dated) rooms. Could do with a few more plant based food options but overall I enjoyed my stay. Excellent location for Chelmsford shops and restaurants. Close to the train station which is also a plus.

Was notified of no dining facilities a few days prior to our trip. The corridor was absolutely filthy and stank. We were disturbed at 2am with fighting from other rooms. When I raised my concerns they advised that I had no grounds for a complaint. Bearing in mind the reception was unmanned on arrival and departure so was unable to complain in person. I sent an email after my stay. Awful customer service.

Convenient location for meeting friends in town. The hotel was comfortable and pleasant, the staff were lovely and helpful. The room was spacious l, clean and had everything we needed for a comfortable stay. The newly refurbished restaurant was nice and the breakfast a good value for the price.

Bed was comfortable, team were amazing and clean rooms. New restaurant is really lovely and the team really do care about the customers. Not enough people working to keep up with everyone wanting something but they tried their best! Definitely stay again.