Best Western Plus Chelmsford Inn

We initially had an issue with our room and went to front desk. The staff were super friendly and Evan the manager immediately gave us another room. He directed us to the restaurant across their parking lot, Moonstones, which had amazing food and very attentive and friendly staff. Came back to our new room and pleasantly discovered Evan had upgraded our room, which was so kind and unexpected. We got settled in to watch the election and discovered we couldn’t get channels. Called down and front desk woman was able to get it working and gave us an extra unexpected discount. The cafeteria lady was also very friendly and greeted everyone with a huge welcome and smile. The rooms do need some attention to repairs but nothing major and that isn’t the staff’s fault that is the corporation, but we could see some updates are in the beginning stages. It’s so important for staff to go the extra mile, especially if they don’t have the resources. As I’ve always taught my medical students, bedside manner can most often prevent a lawsuit with just simple kindness. Thank you Best Western for having the good sense to hire these three employees, they made our stay the best we’ve had in a while.

The worst experience I’ve ever had in a hotel. Starting from the awful scent when you enter the building. My room smelled even worse. The handle for the toilet paper was broken off the wall. Part of the shower was broken and on the floor. Then bed bug infestation!!

Wish I had read the other reviews first as this is more of a homeless shelter than a hotel. As a result, they had to close off the breakfast room so instead of making hot, fresh waffles, they hand you a baggie with cold pancakes to microwave. The breakfast crowd was scary and I didn’t feel safe in this hotel or parking lot. This wasn’t an inexpensive hotel, either, so I recommend you spend your hard earned money elsewhere. Why doesn’t someone make an app to let you know what’s going on so travelers can make informed decisions?

Not worth the stay. Overpriced and outdated while being in a tough location. They house houseless people in the hotel which is commendable, however the smell and noise along with general crowd in hotel and parking lot did not lend to a comfortable stay.

I would never recommend this hotel as it has now become a shelter for the disadvantaged who are in transition. I understand that this is necessary at times but certainly not to be mixed with travellers looking for accommodations for the night. The fact that this hotel is now what it has become it has definitely had an impact on the standard of the hotel and the quality and cleanliness of the rooms. The amenities and the cleanliness of the room that I was in was deplorable and no one should ever be assigned a room like this. There was mould in the room and the carpet was black from dirt. There was no phone and no effort to provide us with one. The residents were hanging around outside under rooms smoking which was coming into our room, hanging out in the lobby smoking and hanging out in the dining area at breakfast. If you were , going to have a mix of hotel guests and residents, you should be informed of this before you book. It was also observed that the 24 hour security that is there now because of the residence situation was seen fraternizing with them in their rooms and in the public areas. Do yourself a favour and book elsewhere.

I've been staying here for many years. I've seen the service change alot. The front desk staff is excellent. I stayed here recently and the room was definately not totally cleaned. I found 'hairs' in my bed, upon arrival, that were definately not from me. There was an empty tissue box in the bathroom. I had to call for new ones. The shower wasn't fully cleaned. The people that were sitting and smoking on the bench out front were still there 5 hours later. Then we saw them in the cafe for breakfast the next morning. Lots of security guards were up and down one hallway and one sitting outside a room door. The elevator would stop at random floors where nobody was there. We pushed our floor got off on another (didn't notice), went to what we thought was our room. The keys weren't working so a nearby maid came over and asked if we needed help getting in. She didn't even look at our key with the room # on it. She let us in. We were in someone elses room. I didn't like knowing that a stranger could have access to my room/things whenever their 'key' wasn't working. When we backed out and went to our correct room the keys still didn't work. The front desk reset it for me. It still didnt work. We were let in again. We packed quickly and left. It was just an ok experience. It used to be SO much better! Also, there's a coffeemaker in the room. I've recommmended the inclusion of tea pods many times. Not everyone is a coffee drinker. Still hasn't happened. Sad