TownePlace Suites Buffalo Airport

The accommodation impresses with exceptional service, comfortable beds, and a great breakfast variety. Its convenient location near the airport and well-maintained amenities add to the positive guest experience.

I have stayed in hotels more times than I care to remember and point blank. The General Manager of this hotel Mr. Phillipe Lewis was extremely non professional in terms of his customer service. Upon arrival I was met with a pleasant person. Upon check in - she could not find my confirmation number. I booked with Marriott, but I guess you have to book with the individual Marriott location. Not sure how their franchising system works and honestly I never had any issues, staying with Marriott. I had prepaid the reservation so maybe that was an issue. The card supposedly would not go through. I explained I already paid it. I did not want the hassle of paying twice (shame on me). Asked the woman if I could speak to the manager, I figured he would make a phone call and straighten it out on his end. He proceeded to tell me he knows how cards work and he did not get the money on his end. So now I have to call and straighten out the Marriott mess myself. At the end all they simply needed to do was re run the card and guess what it worked. So I asked for the district Marriott managers card and normally that would be the end of the story. Mr. Lewis refused to provide it and now I can see why. As I am walking away he then proceeds to start laughing as if he thinks the whole situation was funny. Maybe funny for him certainly not for me. In addition my $266.18 stay that I booked with Marriott somehow turned into $350.00. I guess I will have to straighten that out with Marriott at the corporate level. Do yourself a favor and stay at another property. PS the housekeeping staff did a remarkable job. Very pleasant as well.

I stay at the TownePlace Suites Buffalo Airport every time I go to Buffalo for business. The staff is very friendly, the rooms are spacious and clean, and the airport shuttle is exceptionally accommodating. I would highly recommend this hotel!