The Sebel Sydney Chatswood Reviews

Response from Property: Dear Guest,Thank you for sharing your detailed feedback about your recent stay at The Sebel Chatswood. We're pleased to hear you appreciated the early call to access your room, the spacious accommodations, and the convenience of our location surrounded by shops and eateries.We sincerely apologize for the miscommunication regarding room directions and for any inconvenience caused by the TV and spa not functioning as expected. Your feedback regarding the receptionist's attitude has been noted and will be addressed to ensure a more seamless experience in the future.It's great to know you felt safe in the area and enjoyed the pool, and we’re glad our team could assist with storing your bags during your visit. We hope to have the opportunity to welcome you back again soon.Kind regards,The Sebel Chatswood

Response from Property: Dear KwokThank you for your review. We're glad to hear that you found our serviced apartment provisions to meet your needs. If you have any additional feedback on how we can further enhance your experience, we'd love to hear from you.We appreciate your stay and look forward to welcoming you back in the future.Best regards,The Sebel Chatswood

Response from Property: Dear Mikiyuki, Thank you for taking the time to review our hotel. It was lovely that you noted how lucky we are to be in such great location. It was a pleasure to receive such positive feedback and we are glad you enjoyed your stay. Thank you again for sharing your experience, we look forward to welcoming you back next time you are in Sydney.Kind regards Sandra Crisafi General Manager The Sebel Sydney Chatswood

Response from Property: Dear GuestI apologise for the delay in responding to your review due to an internal issue on our end. Thank you for taking the time to provide feedback from your stay. I'm glad to hear you enjoyed our great location and hotel facilities. Thank you for acknowledging our friendly staff, i will pass your comments onto our team. Kind regards, Sandra Crisafi General Manager The Sebel Sydney Chatswood

Response from Property: 尊敬的貴賓，感謝您選擇入住Sebel Chatswood，並與我們分享您的寶貴反饋。很高興得知您對酒店的優越位置、寬敞齊全的房間以及工作人員的服務感到滿意。我們也很高興能為您的續訂安排同一間房，讓您的入住更加便利。非常感謝您的支持，我們期待您的再次光臨！誠摯問候，Sebel Chatswood

Response from Property: 尊敬的貴賓，感謝您分享您的入住反饋。我們很抱歉聽到您的房間未能達到您的期望，特別是關於房間設施和床品清潔的問題。這並不符合我們的服務標準，我們已經將您的反饋轉達給相關部門，並會加強檢查和清潔工作，以確保為每位客人提供更好的住宿體驗。如果您願意，請與我們聯繫，我們希望有機會為您提供更愉快的入住體驗。期待您的再次光臨！誠摯問候，Sebel Chatswood

Response from Property: Dear Valued Guest,Thank you for taking the time to share your concerns regarding your recent stay at The Sebel Chatswood. We are truly sorry to hear about your experience and appreciate your feedback.We sincerely apologize for the poor service you encountered, including issues with card access and the unprofessional behavior from our staff. This is not the standard we strive for, and we will address these concerns with our team to ensure they are rectified.We are also disappointed to hear about the cleanliness issues in your room and the inconsistent hot water supply. Your comments will be taken seriously, and we will work to improve these areas immediately.Thank you once again for your valuable feedback. We hope you might consider giving us another chance to provide a much-improved experience in the future.