Best Western Premier Grand Monarque Hotel Spa

Fantastic hotel!

A great hotel for exploring Chartres - with lovely, comfortable, airy rooms and in a really practical location. The staff were very helpful - in particular Flavio, who stood out for going over and beyond in terms of kindly looking after us, helping us to make arrangements, finding a missing bag that we'd left in the restaurant, overseeing our luggage and helping us to pack up our car afterwards. My husband and I were travelling with my mother, whose mobility is limited and often needed a wheelchair, so this was all particularly appreciated and made a big difference to our stay. Breakfast was delicious - a wonderful range of breads, cheeses, meets, cakes, yoghurts, fruit - more than you could eat - and the bar is a lovely place for a late evening drink. We hadn't realised the spa involved an extra payment, which was probably our fault for not reading the literature carefully - but it was a bit of a surprise to find this added to the bill at the end so is something to be aware of if you're keen to use the swimming pool and sauna etc.

We got a nice almost "attic" premium room in this older hotel - facilities were nice. So room was nice. The AC only partially worked - it left the large room too warm for sleeping so we had to ask for a fan. It was hot outside in mid- June Location was good - walking distance to cathedral and shopping area. One annoyance: the hall and bathroom had motion detector lights and no way to disable - I hate getting up in the night and having bright lights go on. And - it had a clock in the room - thank you!

My wife and I stayed here for two single nights, as a stopover to our daughter's wedding in Cognac. It was an excellent choice. The hotel has a very secure and private car park, with covered spaces and charging points, approx 3 minute walk away. All the staff were most friendly and welcoming and we were made to feel very valued. We had two different rooms and both were lovely, very nicely decorated and very clean - usual tea/coffee facilities. Breakfast was excellent, not full english, but scrambled eggs, bacon, beans etc, plus usual continental fair. Lots of choice and plenty of it! I must also praise the hotel for looking after their English guests at breakfast - an actual kettle and tea pots available in order to 'ensure' a proper cup of tea!! We also had an evening meal in the restaurant and again this was excellent - lovely food, lovely and attentive staff.