Kat M
September 8, 2024
Booked a table a week in advance, and arrived to find a very large function happening. No prior warning or notice of this was given when making the booking. The table assigned to us was a high table with barstool-style seats which were unsafe for my 86-year-old grandmother. When I mentioned this to the attendant, I was told "we have 100 people here tonight", with no alternatives provided. As most of the function party was in the bar and not seated yet, I asked if a lower table could be provided, to which the attendant said no, and that we would have to go somewhere else. My lovely grandma tried to make the best of it, but there was no way she could have sat on those seats safely, and we left. It was very disappointing, as we had been looking forward to coming here and were left stunned by the lack of hospitality. Giving us prior notice that we had booked on the same night as a very busy function, or being more accommodating to elderly patrons would have been appreciated. Instead, we had a delicious meal at the Sovereign Tavern, which was filled with smiling faces and a lovely atmosphere (and plenty of low tables for older patrons).