Fairfield Inn & Suites Charlotte Airport

Friendly staff, rooms are clean. airport shuttle is very convenient

Our swim team has stayed in this hotel for at least 10 years the last weekend in March for a large swim meet in Charlotte. The last two years windows were shattered in our vehicles over night in the parking lot. This year around 12 vehicles had their window shattered, and all of the itmes taken and gone through and they left what they didn't want at the back of the parking lot. Three vehicles in our group were part of the 12. Our kids were late for warm ups that morning, and the hotel staff were USELESS. Their night guy "Dan" that is supposed to watch the cameras apparently didn't see ANYTHING that night, but he'd be sure to watch them our last night in town. We contacted the police that arrived quickly and were wonderful, but the hotel staff did nothing to assist us. Thankfully, one of the husbands who wasn't even in town with us was able to find a WONDERFUL glass compay that came out to fix all of them by lunch time that day. This has happened two years in a row and after talking to several locals at the meet, apparently this happens in this area a lot. OH! and the best part, they charge for parking now at the hotel!!!! Knowing this happens often, you would THINK the hotel would have better security considering they charge for parking, and would have contacts for glass repair since they probably have to come quite often. They did comp our group the parking..whoopie, and those that had their windows shattered a night free, but we were told that they were going to do that for our entire group. We had to hussle to get other cars together to drive the kids to the meet so those impacted coudl stay behind for the police. The hospital has a SHUTTLE they could have taken the kids in, never offered. Never offered us ubers. It was HORRIBLE. On top of that, the front desk is always backed up and never seems like there are people there to help. They are remodeling so there was banging going on through out the day, and the bathroom door on our room which had been remodled was so hard and loud to close and the ledge in the shower was already detatching from teh shower wall. Needless to say we will never go back to this hotel and Marriott should certainly do better for those that stay at this location. Absolutely horrible experience!

I only slept at the hotel because of a cancelled flight The room was large a very clean and modern bathroom with a large shower extremely comfortable bed with nice pillows. I would definitely stay here again.

This property was undergoing construction for remodeling, which I feel should have been mentioned before booking, so that I could choose if I wanted to stay or not. We were placed on the floor where the construction was going on. Also, the bathroom door in the room would not close. We were not offered any kind of discount or anything for any of this.

The manager was very polite and helpful. He walked me through adding the Marriott Bonvoy app and told me about places in the area.