JW Marriott Charlotte

It was very close to an event we were attending & perfectly walkable. The valets were very nice & helpful. The only glitch was when we were leaving the valet parking was very chaotic and not very organized. The facility and rooms were very nice.

It’s a beautiful hotel. The problem we had was with parking. We chose to self park. We were not told that there was no elevator or easy way to get back to the lobby. Therefore, we were left dealing with stairs and several pieces of luggage. The front entrance is a beautiful rotating glass door. The problem is, it is not automatic and you have to push it. That is hard to do while dealing with luggage. Not an impressive beginning to our stay.

Beautiful property with very polite staff. Loads of great restaurants within walking distance.

I paid over $500 a night for the room. the refrigerator barely kept anything cool, no microwave in room, the in room breakfast service was great but the breakfast, at $18 per plate, not so much as it was some what cold and the coffee in a carfe was definitely cold. i then ordered a late night snack which was a small Italian sandwich at $18, which was tasty, but only included 2 meats and a slice of cheese. Italian sandwiches should have had at least 4 meats and they were out of the specialty mustard that was suppose to be on sandwich. it had no lettuce tomato's, etc. you could not get any fries or either chips with sandwich. there was no small store or vending machine to get any chips either. although coffee maker in room, i went to the lobby to get a cup but again no such service there. after speaking to night clerk she was so kind to me and after hearing my story did advise me there was a 2nd floor breakfast room, which i was not advised on this area of the hotel, and gave me complimentary tickets for coffee and free breakfast there. the hotel was extremely nice and beside the food/ coffee issue i would stay again, however at the price per room and the above options were extremely disappointing i will not ever stay again and would not recommend this hotel to anyone.

The room was clean, the view nice. My wife thought for the price of the room there should have been complimentary coffee in lobby in AM

They charged me for my room despite having booked and paid through *******. Walked into a very small, cramped lobby, the folks were really kind and gracious but the lobby was so loud bc it was essentially inside the restaurant. There is only valet parking which always complicates things.

I had an amazing unexpected stay at this property due to flight cancellation and it was everything I needed. Great service, food and staff. Bed also comfortable.

This is a beautiful property with great dining and a nice and attentive staff. I took 1 star away because when I woke up in the morning I noticed there was a black sock on the bed under my sheets. The sock was left by some other guest, but the sheets and bed seemed clean, I'm assuming the sock got washed in the laundry and stuck to the sheets. It did creep me out a little.