The Duke Mansion

Guests praise the comfortable beds and quiet rooms, ideal for peaceful stays. The friendly and attentive staff offer exceptional service. The mansion's spotless condition and amazing breakfast stand out.

My sisters and I booked my parents a room at the Duke Mansion as a gift and their stay was this weekend. We booked the room through a 3rd party site, and upon booking called the hotel to let them know we were booking the room for our parents and asked if they would be able to bill the card on file if we weren’t there. We were advised that they could and told to call before the stay so that they could notate it. We called the day they were to check in to confirm that they could use the card on file and were told that they could. The man on the phone confirmed the last 4 digits on the card and assured us we didnt need to be there. On arrival my parents were told they needed their card and they would have to pay to stay there as they needed the physical card to run the payment. we called my parents to check on them and they let us know what happened. We immediately call the hotel to get clarification. A lady answers and says that they need a physical card or a signed authorization form on file to take a card if the paying party wasn’t present. She says she’ll email it and we can send it back. Over an hour later, we hadn’t received an email so we head up there to pay for the room. When we attempt to express our frustration with the lady at the front desk dismissed our concerns saying “well I apologized on the phone and every thing is fine now so don’t worry about it”. I asked for a receipt to which she replied they would email one when my parents checked out. No receipt was sent at check out. I inquired again about the misinformation on the prepayment and she says it’s their policy to protect against fraud. I would be a little more understanding of that explanation if they had bothered to check my ID to see if it was truly my card. It would be just as easy to deny being the actual card holder without them verifying my ID in person as it is to do so online. As a person who has had their card stolen and used by someone else, I know it happens every day.. As another part of their gift we purchased concert tickets for my parents. Upon arriving to the hotel after 10pm from the concert, they attempt to shower and get ready for bed. Well the shower is leaking and the bedding is dirty/stained. They call to the front desk and are offered a new room. So they have to pack up all of their belongings and the gifts/flowers we had placed in the room for them and change rooms at 10:30/11 pm. They did apologize and told my mom they would discount the room 20% for the inconvenience. The shower and bedding were fine in the second room but my mom said the room was a little dusty and appeared like house keeping my not have thoroughly cleaned it. But they were tired and nothing was majorly wrong so they stayed put and went to bed. This afternoon we I noticed we hadn’t received a receipt, we called back to the hotel to reconfirm the email address for a 3rd time and stayed on the phone until the email was sent. Upon receiving the receipt we noticed a discrepancy with t

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