SpringHill Suites Charlotte Southwest

We, but this hotel for the pool. But when we got there, the pool was closed. For renovation. We were told we could use a neighboring pool from another facility, but that pool with sub par.

This hotel had small several issues that added up. Overall the place was clean but on first impressions, the double door entrance had a strong body odor that lasted until our check out. Had issues checking in with business card. Took over 20 minutes to check in. Guy signing in behind us had same issue and said “What’s changed? I’ve stayed here 20 times?”. There were two people in our party. One of the towels was half the size of a regular towel. Breakfast was subpar for this type of Marriott though the manger told us they had the “upgraded breakfast”. Coffee bar signage said they had flavored syrups though no syrups. Hotel charges $4 for parking which seems strange for an office park location. Further we could have parked across the street for free. My husband is a corporate traveler and handles traveling for his company. He would not recommend this hotel. There are better opportunities in the area.

Property and staff were nice, however our rooms were not cleaned. Lots of misc. items paper, bottle caps, bandaid wrappers on the floor. We did notify staff, they sent a member to "Look" at it, She determined it did need to be cleaned and said someone would be up shortly. They never arrived. WE did notify them and the next day was told they "cleaned the room instead of a refresh. Bottle caps and bandaid wrappers remained on floor.