The Ballantyne, a Luxury Collection Hotel, Charlotte
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1 room, 2 adults, 0 children
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The Ballantyne, a Luxury Collection Hotel, Charlotte

No.3 of Premium Hotels in North Carolina
10000 Ballantyne Commons Pkwy, Charlotte, North Carolina, 28277, United States
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hotel overview picture
Last booked 6 hrs ago
Amenities
Indoor swimming pool
Outdoor swimming pool
Horse riding
Hiking
Sauna
Spa
Massage room
Gym
All amenities
Property Description
The Ballantyne, A Luxury Collection Hotel, Charlotte provides luxurious accommodations in an exceptional location, moments from premier shopping in SouthPark, exciting outdoor recreation at Whitewater Center, Ballantyne neighborhood dining and entertainment. Luxuriate at our 4-star hotel in Charlotte, The Spa at Ballantyne, or wade in the refreshing pools. Treat yourself to afternoon tea served with exquisite sweets and savories. Experience seasonal events like the Whiskey Club at Ballantyne and holiday festivities. In your spacious hotel room, explore the in-room dining menu and order scrumptious cuisine from Gallery Restaurant, offering delightful dining and weekend brunch. Savor cocktails at The Ryal bar offering picturesque outdoor views. Stroll through Stream Park featuring walking paths and a playground. Walk to The Amp at Ballantyne, a live music venue located within a couple of blocks of The Ballantyne. Choose from a collection of indoor and outdoor event venues for meetings, weddings, and occasions.
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9.2/10
Great
Cleanliness9.2
Amenities9.2
Location9.2
Service9.2
All 99 reviews
Surroundings
Airport: Charlotte Douglas International Airport
(24.5 km)
Airport: Concord-Padgett Regional Airport
(57.7 km)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

4 Bedroom Cottage, Balcony
5

4 Bedroom Cottage, Balcony

Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
One Bedroom Presidential Suite
4

One Bedroom Presidential Suite

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
Grand Deluxe, Guest Room, 2 Queen, Park View
7

Grand Deluxe, Guest Room, 2 Queen, Park View

2 Queen bed
Non-smoking
Air conditioning
Private bathroom
Minibar
Movies
Room Details
Check Availability
Deluxe King Room-Hearing Accessible
6

Deluxe King Room-Hearing Accessible

1 King bed
Non-smoking
Air conditioning
Private bathroom
Minibar
Movies
Room Details
Check Availability
Deluxe King Room with Balcony
4

Deluxe King Room with Balcony

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Movies
Room Details
Check Availability
Deluxe King Room With Tub-Mobility/Hearing Accessible
4

Deluxe King Room With Tub-Mobility/Hearing Accessible

1 King bed
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
Deluxe King Room
7

Deluxe King Room

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Movies
Room Details
Check Availability
Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)
6

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

1 King bed
Non-smoking
Air conditioning
Private bathroom
Minibar
Movies
Room Details
Check Availability
Deluxe Room, 2 Queen Beds (Hearing Accessible)
5

Deluxe Room, 2 Queen Beds (Hearing Accessible)

2 Queen bed
Non-smoking
Air conditioning
Private bathroom
Minibar
Movies
Room Details
Check Availability
Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub)
4

Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub)

2 Queen bed
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
Grand Deluxe King Room with Park View and Balcony
6

Grand Deluxe King Room with Park View and Balcony

1 King bed
Non-smoking
Air conditioning
Private bathroom
Minibar
Movies
Room Details
Check Availability
Grand Deluxe Two Queen Room with Golf View and Balcony
5

Grand Deluxe Two Queen Room with Golf View and Balcony

2 Queen bed
Has window
Non-smoking
Air conditioning
Refrigerator
Minibar
TV
Room Details
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Deluxe Two Queen Room
6

Deluxe Two Queen Room

2 Queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Movies
Room Details
Check Availability
Grand Room, 2 Queen Beds, Park View (Mobility Accessible, Tub)

Grand Room, 2 Queen Beds, Park View (Mobility Accessible, Tub)

2 Queen bed
Non-smoking
Air conditioning
Minibar
Movies
Blackout curtains
Room Details
Check Availability
Deluxe Two Queen Room with Balcony
6

Deluxe Two Queen Room with Balcony

2 Queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Movies
Room Details
Check Availability
Grand Room, 1 King Bed, Balcony, Park View (Hearing Accessible)

Grand Room, 1 King Bed, Balcony, Park View (Hearing Accessible)

1 King bed
Non-smoking
Air conditioning
Private bathroom
Minibar
Movies
Room Details
Check Availability
Grand Deluxe King Room with Golf View
5

Grand Deluxe King Room with Golf View

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
Check Availability
One Bedroom Junior King Suite
6

One Bedroom Junior King Suite

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Movies
Room Details
Check Availability
One Bedroom Executive Suite
6

One Bedroom Executive Suite

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Movies
Room Details
Check Availability
Grand Room, 1 King Bed, Park View (Hearing Accessible)

Grand Room, 1 King Bed, Park View (Hearing Accessible)

1 King bed
Non-smoking
Air conditioning
Private bathroom
Minibar
Movies
Room Details
Check Availability
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Guest Reviews

9.2/10
Great
99 reviews
Verified Reviews
  • Cleanliness9.2
  • Amenities9.2
  • Location9.2
  • Service9.2
Average for similar properties in Charlotte
Most Mentioned
AI Summary
The property impresses guests with its excellent amenities, spacious rooms, and attentive customer service. However, there were no specific disadvantages mentioned in the reviews.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 1, 2025
Classic high end Southern property under the Marriott brand. Spacious and well appointed in every respect and not of the warehouse feeling of some of the “newer” brands like Aloft. Great big fluffy white towels, bathrobes and (very important) slippers lend to relaxation after a hard day in these streets 😄! Plus, Ballantyne is a lovely area and a short walk or ride from a variety of eateries.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 21, 2025
Absolutely loved Jeffrey Barbour and all associated employees that we met! My mother and I loved getting to see Jeffrey greet us with a smile and a very personable presence every time that we left and arrived back during our stay. Wonderful staff and experience!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 21, 2025
The staff is superb and the top reason to stay at the Ballantyne Hotel. Jeffrey Barbour (front staff), Iza, Cara (main bar) Debbie (front desk) and Brittany (director of pool services) provide exceptional service and truly care for your wellbeing. During our past few stays, it is always comforting to see their friendly and hospitable staff. They make you feel welcome and go above and beyond to make you feel at home. The rooms are modern, amazingly comfortable, elegant and full of small priceless amenities like beverages, wine, mixed nuts and water bottles. We visit our eldest daughter in Charlotte and always stay at the Ballantyne. Thank you for the uncompromising and elegant stay with the most amazing staff. And thank you to Claudia Long who is helping plan our daughter’s upcoming wedding in September. She is a dream to work with!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 15, 2025
BEWARE!! We were here for a five night stay and on our last night our car along with MANY others got broken into. The front desk was absolutely no help. Manager said he this had never happened before. The officer who did the report said it’s a common occurrence there. They didn’t make guests aware at all. A simple sign at desk that reminds guest to lock doors and remove valuables would’ve been nice. Upon check out we were not notified of the incident. Only when we went out to our vehicle we noticed glass all over the parking lot and unfortunately our car was one of the targeted vehicles. Absolutely nothing was done by the hotel to help. I will never return based on how poorly the situation was handled. Still no one has reached out to check on us and apologize for the huge inconvenience.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 15, 2025
Get robbed on your weekend getaway! Loyalty clearly means nothing at the Ballantyne. My car was one of at least 24 broken into during a single night at the Ballantyne and the response from the hotel has been disgraceful. Staff admitted this isn't the first time it's happened. The parking lot has no gate, no fencing, and is wide open to the public. Despite claiming to offer 24/7 security--and confirming there was an officer on duty that night--nothing was done to prevent this or support the guests afterward. The valet is complimentary, but because of that, it's not insured. So you're left completely on your own. What's worse? The hotel is actively deleting comments from guests trying to speak out online. No apology that holds weight. No accountability. No ownership of how unsafe this property really is. Spent the trip talking to insurance and police. I've stayed at this hotel every year and have been a devoted Marriott member for over 12 years. But after this experience, I'll never return. This isn't the luxury experience the Ballantyne promises. It's negligence, plain and simple.
t‍a‍k‍e‍m‍e‍a‍w‍a‍y‍2
June 22, 2025
This is a beautiful hotel with quality, well-trained staff. Evan, at the front desk, was especially helpful at check-in. The room was large and felt sumptuous - one of the most comfortable beds I have ever slept in. Thought we would hang by the pool and read but it is overrun with kids. But hotel is gorgeous - I will absolutely stay here again.
S‍u‍p‍a‍r‍n‍a‍ ‍M
May 31, 2025
Rudest staff EVER!! Not worth the price!! Do not stay here! You’ve been warned! Grounds open to everyone so just come enjoy those if you want but the food is meh to say the least. Do not stay here. Rudest staff ever. Never met front desk staff like this in my life. And I stay at high end hotels regularly.
D‍i‍a‍n‍a‍ ‍B
May 28, 2025
Avoid this hotel, not worth the money! The indoor pool area was filthy with empty glasses, and wet towels everywhere. There were no dry towels to use. One of the hot tubs didn’t work, and both were luke warm. The spa canceled my massage appointment 5 minutes after it was supposed to begin and the facial was below average. I was never offered any complimentary champagne like every other guest was. Manager said she would send something to our room for troubles, and never did. TV in the room did not work and one morning there was no hot water. I addressed all of these issues when checking out and was told manager would call me immediately. Days later and I’m still waiting for call. Completely ruined our girls trip! Unacceptable on every level.

Services & Amenities

Indoor swimming pool
Outdoor swimming pool
Spa
Gym
Bar
Restaurant
Conference room
Playground
Restaurant
Restaurant
No additional info available
More Amenities
Internet
2 Swimming pools
Indoor swimming pool
Outdoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Transportation
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Activities
Public Areas
Cleaning Services
Facilities for Children
Business Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 16:00
Check-out: Before 12:00

Front desk hours: 24/7

Self check-in: Contact the property for the access code

If you plan to arrive after 02:30 in the morning on the day following your check-in date, contact the property in advance

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
AgeFee
Children 2 years old and under
Extra crib: Free

Breakfast
TypeContinental
AgeFee
Adult
Contact property
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Service Animals
Service animals are allowed

Age Requirements
The main guest checking in must be at least 21 years old

Paying at the Hotel

  • Cash

Property Description

  • Opened: 2005
  • Renovated: 2018
  • Number of Rooms: 24
The Ballantyne, A Luxury Collection Hotel, Charlotte provides luxurious accommodations in an exceptional location, moments from premier shopping in SouthPark, exciting outdoor recreation at Whitewater Center, Ballantyne neighborhood dining and entertainment. Luxuriate at our 4-star hotel in Charlotte, The Spa at Ballantyne, or wade in the refreshing pools. Treat yourself to afternoon tea served with exquisite sweets and savories. Experience seasonal events like the Whiskey Club at Ballantyne and holiday festivities. In your spacious hotel room, explore the in-room dining menu and order scrumptious cuisine from Gallery Restaurant, offering delightful dining and weekend brunch. Savor cocktails at The Ryal bar offering picturesque outdoor views. Stroll through Stream Park featuring walking paths and a playground. Walk to The Amp at Ballantyne, a live music venue located within a couple of blocks of The Ballantyne. Choose from a collection of indoor and outdoor event venues for meetings, weddings, and occasions.

Frequently Asked Questions

What is the cancellation policy for The Ballantyne, a Luxury Collection Hotel, Charlotte?

The cancellation policy for The Ballantyne, a Luxury Collection Hotel, Charlotte varies depending on the type of room and booking conditions.

What are the check-in and check-out times at The Ballantyne, a Luxury Collection Hotel, Charlotte?

Standard check-in time at The Ballantyne, a Luxury Collection Hotel, Charlotte is 16:00 and check-out time is 12:00.

What amenities and services are available at The Ballantyne, a Luxury Collection Hotel, Charlotte ?

The Ballantyne, a Luxury Collection Hotel, Charlotte offer top amenities and services include Shuttle service.

Does The Ballantyne, a Luxury Collection Hotel, Charlotte provide breakfast?

Yes, Breakfast is offered at The Ballantyne, a Luxury Collection Hotel, Charlotte. Breakfast option(s): Continental.

Can I bring my pet inside the The Ballantyne, a Luxury Collection Hotel, Charlotte?

As much as we love pets, unfortunately, we are unable to accommodate them in The Ballantyne, a Luxury Collection Hotel, Charlotte.

How far is the The Ballantyne, a Luxury Collection Hotel, Charlotte from the closest airport?

The closest airport is Charlotte Douglas International Airport, and it is about 19 mins from hotel by car (24.5 km).

Is airport shuttle service offered by The Ballantyne, a Luxury Collection Hotel, Charlotte ?

Yes, at The Ballantyne, a Luxury Collection Hotel, Charlotte, an airport shuttle is available. We suggest you call ahead to confirm details.

About This Property

Nearest AirportCharlotte Douglas International Airport
Distance to Airport24.46KM
Nearest Train StationArrowood Station
Distance to Train Station11.48KM
Average Price FromCNY3890
Hotel Star Rating5