Homewood Suites by Hilton Charlotte/Ayrsley

The staff is nice clean room. Breakfast is OK. I will come back again.

My wife and I truly enjoyed our stay at Homewood Suites Charlotte. The staff and service were excellent. I mistakenly left my 'travel guitar '. Super thanks to Josh, Michaela, and General Manager Ryan for helping me to get my guitar back. Reg

I recently stayed at this hotel during a business trip and, unfortunately, had an overall unpleasant experience due to multiple issues with cleanliness and housekeeping. To begin on a positive note, the room itself was quite spacious, and I want to commend the staff for their genuinely friendly and polite demeanor. Every team member I interacted with was courteous, but most friendly were the breakfast staff. That said, the condition and cleanliness of the room—particularly the bathroom—were unacceptable. Upon check-in, I discovered the bathroom walls and door were extremely dirty, with visible splatters that resembled soda or worse. The shampoo and conditioner dispensers, which are large 15oz containers, were both completely empty. Additionally, the light in the shower was non-functional. I immediately contacted the front desk and was told housekeeping would address the issues the following day. However, when I returned after a full day of work, nothing had been cleaned. The bathroom remained exactly as I had left it, and it appeared that the area behind the bathroom door had not been touched in some time. I called again, and this time, either a manager or a lead housekeeper came to clean the bathroom. While I appreciated the effort, the cleaning was done with gloves on—and unfortunately, after wiping down visibly dirty areas, the staff member opened and closed the main room door without removing or changing gloves. This action effectively transferred the same contaminants to the room's entrance handle. Other issues included a near-empty toilet paper roll with no replacement provided, a visibly stained and unsanitary mattress that was exposed when the bedsheet shifted at night, and a broken desk chair with a missing arm—something I only discovered when attempting to push it back under the desk. I reported all of this to the front desk during checkout, including showing photographic evidence, and was assured that someone from management would follow up. Several weeks have passed, and I have not received any communication or acknowledgment. While I wanted to provide the hotel an opportunity to respond privately before posting this review, the lack of follow-up has left me no choice but to share my experience publicly. I hope this feedback is taken seriously and leads to improvements in housekeeping protocols and overall room maintenance, as the customer service and room potential are currently being completely overshadowed by avoidable cleanliness issues.

Location was good. The hotel itself is pretty gross. I stay in a lot of hiltons for work and this was pretty bad. Floors were gross, nothing was clean. Cigarette holes in the top comforter on the bed. The A/C unit squeaked all night. The breakfast was bad. First time I’ve said “this should’ve been better” about a Hilton property. Our room was supposed to be cleaned every other day. That didn’t happen even when we requested it.

The room