Hyatt Place Charlotte Airport/Lake Pointe

Nice room and breakfast good ^^

location is good and very clean

Where to start?? My company books a large block of rooms every 3 months in this immediate vicinity & our regular hotels were mostly booked so landed on this one...will go out of our way NOT to choose this one in the future. Some of the issues: - Rooms weren't ready upon arrival, some of us well after 4pm even for those that checked in early via the app. Mine was ready when I checked in but the cleaning crew was still frantically at work on my whole floor. HIRE MORE PEOPLE! Also I didn't get the room I requested & paid for. Instead of a king bed I got 2 doubles. Annoying. - Some of us were checked into rooms that hadn't been cleaned at all: trash in the bins, urine on toilet seats, dirty towels. Mine was clean but the liners were inserted into the trash bins, they were just thrown on top for ME to do myself?? - COCKROACHES IN THE ROOMS!! - Fairly trivial thing but the TV experience was horrible. There aren't apps on the TVs, you have to connect your personal phone to the public, unsecured hotel wifi, then connect to the TV with the Hyatt app, then open the app you want to use (Netflix, etc) on your phone & start/pause/stop from your device. The connection is so spotty that it constantly freezes & disconnects so my 1 hour show took 2 hours to watch. Brutal. These issues were all shared with our VERY LARGE company's leadership & we will no longer be booking multiple rooms for multiple days every 3 months here. We are going back to the Hilton or the newer Hampden/Tru & Springhill just a couple miles north of here.

This hotel has become sad. We have stayed here over 100 times but this will have become our last. They threw some paint on a outdated worn out hotel and call it refurbished. It is not. They removed the kitchens even the microwave. Ice maker only on top floor. Started charging for parking even though they are beside a 2000 car free parking lot. Staff doesn't care at all about the hotel or the guests.

Roaches in the room and bugs in the shower/sink. Fridge was filthy. Cushions were sticky to couch. Internet boxes just laying out in the room. Trash liners not even in the trash can, but just laying there. Overall this was a horrible experience.

The property was nice and in a good location to get to places such as Steak 48 or Bar One. The room was clean upon arrival though some aestitics could be enhanced. I would stay again.

Everyone here is always professional and friendly. Obvious the staff enjoys working here and they make your stay very welcoming.