Fairfield by Marriott Hotels in Charlotte

The room itself wasn’t bad. The TV had a couple issues but was fine otherwise. I was quite disappointed in the customer service after checking out. I stayed here with my friend for his birthday, so I brought his birthday gift (hand painted canvas that had a paper note/card tucked in the back) to the room to give to him. Unfortunately, it was left there when we checked out. I called the same day (yesterday) and was told they would talk to housekeeping and call me right back. Got no call. I called again this morning at 9:30 and got transferred to housekeeping. She said she had some items to go through and would call me back to let me know if she found it. Almost 5 hours pass by and nothing, so I called back and couldn’t get through to housekeeping. I talked to someone at the front desk, explaining that this was pretty important because I spent a lot of time on the gift and apologizing for being an inconvenience. The person acted irritated and very nonchalant and then put me on hold for nearly 30 minutes while “going to talk to housekeeping.” Also said “Well if it was on a piece of paper then they probably threw it away” even after I had previously said it was a CANVAS painting. After being on hold for so long, they came on the phone and said that they looked in the room and didn’t find anything. I asked if they had looked through the items that housekeeping mentioned before and received a rude, “Yeah that’s what I said, they looked everywhere and didn’t find anything.” I could feel them rolling their eyes through the phone. They didn’t apologize or anything of the sort at the end of the phone call, which was the least that could have been done. Very unprofessional and very bad customer service.

Facilities were clean on our last stay practicing social distancing and providing hand sanitizer throughout for travelers to keep their hands clean at all times. The location was very convenient to shopping and eating for late night arrivals . I would recommend the location to other travelers. The food was the best it could be with the presence of Covid

Another great stay as always at Fairfield Inn & Suites by Marriott Charlotte University Research Park. Neighbor to UNC-Charlotte, IKEA, Top Golf, a ton of shopping and restaurants, incredibly easy access to parking and interstate, you really cannot go wrong with this spot.   That's all exterior.  Interior, Darin and team really have this place humming along.  Super friendly and helpful staff, excellent rooms, great workout room and meeting rooms, awesome daily complimentary breakfast, and back deck overlooking some relaxing scenery.  Darin and the team really treat you well here. I'll be back at this hotel for aure for all of my visits to the Charlotte/Concord area.

I rate this hotel low based on other Fairfield and Marriott Properties I stayed at. I request a soft mattress or two mattress covers on top mattress. . The request was made electronically when I make a reservation and I call the front desk. One week prior to visit, I got to speak to general maanger on phone. She said her bed do ”NOT” contain matress pads. I asked for an extra comforer or blanket in the room so I could sleep on top of the bed. When I arrived, the front desk confirmed the requests. However, neither the blanket or the extra matress cover/matress pad. However, there was one matress pad. When I walked through the hotel, the linen colest was left wide open. There I saw shelves of extra mattress pads and linens. After consulting with the front desk, i removed one mattress pad/cover and installed in on top the bed. (I had to make it as requested). The hotel itself needed a lot of repairs. Duck tape was used to hide carpet cuts. Exercise room equipment did not work. The guest washer and dryer did not work well. The steam of the water in the washer was very low. Normally a washer will take 20-30 minutes. This washer took 1.5 hours and did not rinse the soap out of my clothes. The dryer had a damper (removing moister from clothes) issue. The clothes were still damp after two dryer cycles. When I asked at front desk, the washer and dryer were like that for several months. The only good thing about this property was the breakfast. The staff person (M-Thursday) layed out a good spreak of food (including sausage/hot meat) every day. The waffle iron needed cleaning. Every waffle made that week stuck to the grill. Finally, the General Manager did not leave her email or contact informaiton out for guest to contact her. I can NOT reccoment a Fairfield/Marriott hotel when my stay was this bad. If I have a choice, I will stay at a non-Marriott property in Charlotte. +

Staff were excellent. Room was large and clean. Breakfast was typical but good. Airport shuttle was great. Picked us up shortly after calling. Signed up for the morning rnong shuttle and left right on time. We will stay here again on our next trip.

Great rooms, very clean, pretty and comfortable. Service was good. Very polite staff. Yummy breakfast, and the cost was great. I would stay here again. Only complaint is that there are no vending machines that I could see and the prices for food at the desk are really steep. Otherwise, good.