Pirates Pension at Bluebeard's Castle by Capital Vacations

My mom and I traveled to St. Thomas for a funeral and decided to stay here on our last night before returning home. The room was not cleaned well, and the desk staff were extremely rude! There was a greasy substance on the floor and they refused to help us. Lights were out. Mo who worked the night shift on Friday Sept 6th, 830pm needs training immediately. She told me that she was alone and that I can clean it up. My mother is 63 and almost slipped twice. Mo's lack of professionalism and empathy will hurt your brand! I have been in management for 20 years and I have never been spoken to in this manner, she totally dismissed me. Customer service is key and I'm shocked. I have the ability to spend my money anywhere and I picked this hotel.

Excellent property and view of the harbor. Room was spacious with well maintained decor. Plenty of electrical outlets. Restaurant was open and facing the harbor. Friendly staff and excellent meals. Pool area was large and clean with open bar / restaurant along side.

Very disappointed on no full service housekeeping (change of linens, etc). I have stayed in other hotels where at least it was offered/serviced once during your stay. Bathroom sink constantly clogs with black stuff oozing out of it. Nice view because was y worth it for me! Front desk staff very standoffish with little to none guest service satisfaction.

Moved here from Secret Harbor two days after arriving. SH was sold out the middle three days of my nine day stay. The accommodations were better than Secret Harbor, primarily due to not being water or beachside. Like many resorts here, Bluebeard’s is situated on the side of a steep hill, theirs with a beautiful view of Charlotte Amalie and the giant harbor. There are, I believe, at least three, possibly more, clusters of condos around the centerpiece brick castle center. Pirate’s Pension is at a level lower than the complexes nerve center. It consists of four buildings with various numbers of units. I stayed in the second unit off of the main access road, called Privateer. The main bar/restaurant, pool and hot tub were a number of flights of steep stairs cut into the hillside across from our parking spaces at Privateer. As I had some recent problems with my feet and ankles I drove up and around to the main entrance to reduce the number of strides and distance to the amenities level. The entrance, main lobby and front desk are beautifully and appropriately appointed. You get the feeling of part of the island’s history. It’s a bit of a catch-22 here, better digs and fun stuff, just not on or even within walking distance of swimmable sand. Really wanted to give this place 3-1/2 stars because of two significant (to me, anyway) mountain missteps. I checked in on a Wednesday afternoon. Took advantage of the pool and hot tub every night upon return from the beach of the day. Saturday evening the hot tub jets died. They weren’t repaired until Tuesday night. If your property is not on the beach this is something you can’t afford to have out of service for three full days. The second issue was fresh towel replenishing services. As these are condos and not a hotel, there is no daily maid service. If you want fresh bed linens and towels you must ***** and gather them yourself, put them in a provided mesh bag, hang them outside on your door knob and call the front desk to inform them. Five days after moving here I gathered the towels and followed the drill. Went to a new beach, stayed most of the day, returning about 12 hours after requesting towel service. The original bag was still hanging on my doorknob. Called the front desk again. This time someone brought clean towels and took the dirty towel bag within half an hour. There are things you can’t just brush off as “island time.” Again, if you’re not on the sand and don’t have daily maid service this kind of service has to be automatic. The bartenders were great!

Safe place with a great view. Pool and restaurant/bar were nice. Be prepared for a lot of steps/hills, but that's anywhere in St. Thomas. Pirate's Pension buildings are downhill from the pool, restaurant, office, etc. The hot tub was warm at best, and didn't really have jets. The biggest frustration was that the listing said the bed was king-sized, but it was only a full. I slept on the pullout because there was no way two of us would be able to sleep in a full. When we asked at the front desk, they said all the beds in Pirate's Pension are queen-sized.

We have unit 394 for week 5, which was February 4-11 this year. Great view, comfortable unit, and nice folks all around. Pool was accessible for sun worshippers, and there was plenty to do and see. Love our time there. We do rent a car as walking to Havensight or town would be a chore for these 80-year-old legs, plus it allows us to explore the rest of St. Thomas. Cabs can get pricey, but if you are leery of driving on the left, they are your best bet.

A very nice hidden gem was exactly what I was looking for a nice affordable clean room in a great central location on the island

Clean & Quiet area

The staff of this property are amazing they cannot do enough for you the property is a very beautiful with views that are second to none