TownePlace Suites Charleston-West Ashley

Carpet had ripples from bed to bathroom (tripping hazard) toilet tissue holder and bathroom baseboard poorly repaired. Room are not well insulated as we could here upstairs walking around all night and next doors tv blaring at 630am. Breakfast was good, efficient and different day to day. Front desk was very welcoming and all staff we talked to friendly. We still expected more in a quality room from Marriot

We stayed in a 2 bedroom suite. The moment we entered, we could tell things had been neglected. The floor was sticky in the kitchen area. The fire alarm was attached on the wall under the table but it was falling off the wall. The blackout curtain fell down on our second day and we discovered it was only held up by electrical tape. The bathroom door didn't lock. We took the stairs a lot since they were right next to our room. The railing on one of the floors was basically falling off. The television in room 402 would go on randomly all the time and we just had to unplug it. The broiler pan in the oven had food on it from previous people . I found 2 large cockroaches in the hall and stairway landings on two different days. We had to change rooms per the hotel's staff so they could fix the curtain problem. The new room had tons of cockroaches all over the kitchen so we switched back and lived with the lack of curtain. The first bedroom closest to the kitchen had bed bugs. This was by far the worst stay we have ever had at a hotel. I would not recommend this hotel at all. Even after contacting management, we were brushed off. We contacted corporate and they opened an investigation but they never contacted us personally to hear our concerns.

This property does not look like much from the outside, but on the inside, the rooms are all suites with a small kitchenette. And the staff is second to none… Especially Calvin, who was very helpful.

The first thing I noticed was the overwhelming smell of moth balls. There was also random body hair on the shower walls. I tried using the “sink” in the room but the drain did not drain… I wouldn’t stay here if they gave again me a free room.

I checked in late. There was a guest ahead of me who seemed to have an issue, and I didn’t mind waiting. However, when it was my turn, the staff member handed me the key and explained things in a very cold manner, without even a simple apology for the long wait.