Comfort Inn Downtown Charleston

Staff is nice and kind room was ok. Breakfast is ok.

The bathrooms were not as clean. Other than that it was a great stay!

The brand new, updated, comfy room was a plus. Staff is always nice and friendly, especially Natasha. Free breakfast is also a plus. I’ve stayed here several times and I will be returning again soon.

First of, there is MAJOR construction going on in the building for 'upgrades'. When I came in to check in, there was a customer complaining about the noise and asking for another room at on a higher floor. Lots of exposed places and workers all over. The room was cheap compared to other hotels downtown, but the site was about 10 mins away from the action driving so there was nothing other than if u were there for the VA hospital or MUSC it was right on the campus. We were not in the room most of the time. However, the air conditioner in the room was very loud (that morning another customer was complaining about that noise when i went to get coffee. Breakfast was frozen sausage biscuits in the pack and yogurt. Abismal). The room was ok, clean enough. We got back late and parking was barely there,and there was not alot of people checked in. Also sketchy individuals just loitering in the parking lot. As women we were glad there was a parking attendant outside. However, my biggest issue was that I was double billed. They charged me twice. Once the day before when I prepayed for the room, then the morning I checked out, for parking and then both room and parking was pre authorized AGAIN. I found this out when my card declined when i went to get gas otw home. So I called to ask why and was told by Tiffany she didnt know. Well Tiffany you checked me out. Why dont you know? She quickly wanted to shift to "OH it will fall off your account in 2 to 3 business days, you want a reciept emailed to you?" lol. Learned my lesson. I will stay with my Hilton hotels from now on and pay more.

The fact that they are charging over $150 a night for this place in its current state is o travesty. While the website does say it is under construction, they do not make it clear just how horrendous the situation is. The entire lobby is wrapped in plastic, ceiling beams exposed, and wreaks of paint and construction materials. The “renovated” rooms are tiny and you can hear construction all day, well beyond their posted hours. The “grab and go” breakfast included in the price is no more than what you would get in a bad public school breakfast—a sugar laden muffin or granola bar. Not even a banana or bottle of water to take with you. The posted sign that says that understand if you want to take your business else where is at odds with the strict no refund policy, and deceptive as Charleston hotels are booked weeks in advance during the summer. My husband and I attempted to look for other rooms in the area but there simply wasn’t anything else available by time we got there. Truly a nightmare with no genuine attempt from the business to make this habitable. They should be reported to the BBB for fraud. I’ve stayed in roadside motels with better service.

The pillows and bed were very comfortable and the room had been recently renovated. The room was quiet and the shower was great!